« My First Blog | Main | Addressing Obesity »
October 6, 2004
Teens
Thanks for your comments. A couple of the thoughts raised were actually part of two interesting meetings this week.
I heard Andre Harrell and Damon Dash (of Rocawear) speak about Hip Hop Marketing. I also had a breakfast with Steve Knox of Tremor, CEO of a word-of-mouth marketing consultancy. Put this together with a Sunday night broadcast on 60 Minutes focused on Echo Boomers and you have three quite interesting and different views of today's teen market.
Hip Hop has followed Rock and Roll as a lifestyle choice, beyond the music into fashion and movies. Hip Hop, according to Damon Dash, reflects the reality of life in the ghetto, with kids raised by a single parent, running with gangs, confronting the daily risk of guns and drugs, struggling to survive. It is answering teens' demand for individual expression and recognizes the limited economic opportunity of this generation. Hip Hop is in every teen's head--if you see a picture of JZ or Snoop Dog, you know about his music, his lifestyle, and his problems. Hip Hop has moved beyond the negative images of a decade ago, of violence and misogyny, to be cool and smart, from hot to sexy. To communicate to this demographic, companies must be truthful and genuine. "It is not enough to put African American people in an ad with rap music to market fast food--it is not how we live--just too formalistic-- avoid exploitation and artificial scenes, which are offensive, and be natural about it," Dash said.
Word-of-Mouth advocacy by teens depends on finding the right consumers and feeding them information in advance that can be passed along to peers. They are passionate communicators, trend spreaders, not trend setters or early adopters. They will talk about products or ideas in their social networks if the concept is simple to communicate and worth his/her advocacy. They have 15-17 people on their email buddy lists, compared to 8-9 for the average teen. Tremor has recruited 280,000 teens in the US to be in a personal relationship based on hearing cool new ideas before others and promising that their voices will be heard at corporations to improve the product or service. The key point again is credibility, because the teen connector feels his/her social currency is on the line.
The 60 Minutes segment took an entirely different view of teens, as a generation aiming to please, with rules replacing rebellion, convention over individualism, and acceptance of traditional values. Mel Levine, a professor at the University of North Carolina, described a heavily programmed upbringing, with soccer on Monday, kung fu on Tuesday, religious school on Wednesday and clarinet lessons on Thursday--a whole life of structure. Levine is concerned that the overmanaged, overachieving teens protected by parents and with inflated egos will quickly be disappointed by the reality of the workplace. Another expert, Neil Howe, painted a more optimistic scenario, contrasting this generation of teens quite favorably with their self-absorbed, egocentric Baby Boomer parents. He described current teens as good team players, collectively special, more like their grandparents, the World War II generation.
How to harmonize these rather disparate views of teens? I have three of them at home. Some part of all of this is consistent with my experience. A discussion this summer with my 17 year-old daughter, about our firm's plans to find catalyts within chat rooms to provide them information on new products, reflected significant suspicion about business' motives and a strong desire to protect individual privacy (“Dad, what the hell are you doing checking on my conversations”). Whatever we do to reach these teens must be based on permission, complete transparency on identity and motive, and having a relationship with both sides listening. Hope this is useful.
Richard
Posted by Edelman at October 6, 2004 5:46 PM
Comments
First, kudos re: this CEO blog. This will have a big impact -- both with internal and external stakeholders. One tip: use more hyperlinks. This will help your readership dive deeper as appropriate against some of your provocative thoughts...of which there are many. Second, re: teens, I think one of the most insightful venues for understanding teen behavior is the blog medium itself. Teens dramatically overindex on blog usage relative to other demo/cohort segments. If fact, although political bloggers have owned the spotlight of late, teens have played perhaps the biggest role in shaping this medium -- not unlike what we're seeing in other CGM (consumer-generated media) vehicles like chat, instant message, mobile phones, etc. Key drivers behind this behavior include a strong, emotional desire to be heard, and to "know first" -- similar drivers to what Steve Knox of P&G's Tremor probably discussed. Few marketers have figure out how to capitalize on this insight, evident, for example, in how very few teen marketers invite or encourage ANY form of feedback about their products or services. What's making this audience especially tough to figure out is that they are exhibiting high levels of distrust of advertising, and they over-index relative to general-population on ad-filtering, use of pop-up blockers, etc.
Posted by: Pete Blackshaw at October 7, 2004 3:42 AM
I found this information to be interesting for what it didn't say as much as for what it did.
It seems to me that the conventional model of slapping a label on a generation is becoming less and less practical. I've put some thoughts down in my blog: Brand Central Station - I'd be interested in your thoughts.
Here's the link: http://brandcentralstation.blogspot.com/2004/10/maybe-its-time-we-look-at-demographic.html
Regards,
Mike Bawden
President
Brand Central Station
Posted by: Mike Bawden at October 7, 2004 1:47 PM
One day, we'll have to compare old skool record collections. I still have my Grandmaster Flash tapes - slightly warped - and Detroit mixes from the 70's and 80's of the Zulu Nation.
I disagree somewhat with what you have written. Rap is still misogynistic - just watch the videos on BET and MTV2 - but it's hot. The influencers are rappers, promoting such a wide-range of products as the Sidekick, Chrysler 300C, Volvos ... it just depends on the video you're watching. Plus, the following that rappers have in mainstream culture - despite the lyrics - is what is a great draw for advertisers and marketers. Look at what Toyota is doing for the Scion: hooking up with a local promoters, having the Scion as a sponsor for lesser-known DJ parties, but understated marketing, not in your face promotions.
As for Tremor, they are an interesting company, but the NYT had an article a few months back that brought up some concerns and issues - how far do we want to push our kids into becoming brand monsters? Would you want your to be P&G tools, passing out products and coupons at school?
PR does need to reach the influencers, and chat rooms, blogs, and others are great venues. Is there a need for transparency? Tremor doesn't have complete transparency on identity with the kids they are using, and I'm not sure if it's that necessary for PR either. But, it will be obvious to a tween that you are not a tween if you try to sell something in IM or a chat room - you won't know the lingo, you won't know the terms.
Posted by: Jeremy at October 8, 2004 1:32 PM
"Transparency" "Authenticity"
If advertisers understand how important this is to us, why can't they bring themselves to put their money where there mouth is?
It's very simple. Their are thousands of communities of influential consumers that companies can partner with - no subterfuge necessary.
Just sponsor their efforts, their events, and their websites. They will appreciate your companies financial commitment to their community and their interests. If you help us acheive our dreams, you'll be a lot more relevant to our lives than if you waste your money hiring the latest rap or movie star to flog your product.
Posted by: andrew van hook at October 8, 2004 4:49 PM
I am glad to see that you have opened up to the power of blogs :-)
Posted by: Internet Law at October 10, 2004 2:00 AM
What an excellent start to embracing the blog. (Exploiting a new medium with a new take on the old standard, in appearance only) Proactive, straight-talk message and enabling feedback couldn't have been shared more effectively. (First blog is a standard unmatched in "new blog-writer" feel, complete with precedent-setting standard of marginal content quality) Your following blog about teens is the blossoming of blog greatness in style, substance and quality. (A common topic, adapted in multiple contexts for endearing to readers demographic diversity. Reader can relate to: 1)Teen, 2) Music Genre(s) 3)relate to PR insiders with industry news 4) 60 Minutes viewer demographic + baby boomer generation 5) Parenting activities with teens from Parent Perspective...
Content and sources of information for these attempts to "connect with audience" is flexible, invent to fill as necessary, and tailor to reach all target groups.
Reinvent or retool when necessary to take full advantage in building and maintaining favorable perception. Information is to be a tool adjusted for the needs of gaining positive perception, and free from the constraints of language usage rules.
Always Remember: Truth does not exist unless you work to create it for yourself. Creation and invention is the making of truth.
Posted by: Ben at October 10, 2004 9:46 AM
Hi Dan,
Some interesting and inciteful comments, I thought I would provide some thoughts from my own perspective as a UK PR consultant:
- It was interesting reading the comments by inference about the baby boomers, my take was the the more existential viewpoint of the boomers brought about amazing entrepreneurship and a huge wealth of culture that marketers like you and I have benefited from for the past 20 years or more. Are we making too many 'company men' for the more dynamic future that lies ahead?
- There was less of a reflection of tribes in your article. Teenagers are not one mass like in the 50's but part of a number of disparate cultures, some more heavily entrenched than others. Beyond the rich culture of hip-hop, there is also skaters, the underground punk scene with its straight-edged lifestyle (no caffiene, no drugs, no alcohol) to name but two
- The use of chat rooms to seed marketing reminded me of the old Bill Hicks skit 'Marketers kill yourselves' where the point he was making was that marketers were putting a price tag on everything, yet seldom understood its value. We need to know where to draw the line and show restraint. If we push too hard into word of mouth will we devalue it as a 'media channel' like has happened with editorial?
- Finally over managed and over achieving kids, there is no right or wrong answer because children are different. Some may thrive in the hot house, others may come apart (think of young sports stars or film actors). There should enough support to allow them to be everything they can be and are comfortable with. A message that as a parent I am sure you can relate to
Posted by: Ged Carroll at October 12, 2004 5:07 PM
It is fascinating how fast things are progressing through technology such as ipods, internet, computers etc.
But one has to keep in mind that a lot of the trend setters don't have access to a computer, have money for the newest and greatest ipods or even use e-mail that often. This is the true urban hip hop kid.
I spent 3 solid years on the streets of New York, Chicago, Los Angeles and Miami doing street marketing with some of the brightest and most agressive hip hop street teams. These are the kids who can keep you in touch with what's going on, the best parties, what people are wearing and what is happening in the underground hip hop/music scene.
In the past, what you listened to defined what group you "belonged" to, including how you dressed. But with the advent of ipods and mp3s, the more priviledged teens have a wide variety of consumer preferences and indifference. A fusion you could say.
In conclusion, find the kids who are passing out the flyers in all the hot spots of each major city. The seasoned veterans are not just good at passing flyers, they are the eyes and ears of what's going on, and may even be the kid who is pushing new trends.
Posted by: Bruce at October 28, 2004 4:47 AM
Ben,
I would appreciate your continued comments. You don?t pull punches. I agree on the truth point. You cannot let others create a parallel reality. You must tell your own story and crowd out misinformation.
Posted by: Richard Edelman at October 28, 2004 12:13 PM
Ged,
You certainly made important points. More to me as a parent than as a blogger. My tendency is to over manage whether in correcting an essay or in technique in tennis. I read something very powerful in the FT about six months ago. It was a poem by a father watching his son play his first soccer match. The hardest thing is letting go ? but that is the true test of love. Thanks again.
Posted by: Richard Edelman at October 28, 2004 12:14 PM
Mike,
Truthfully I have not had time to check your site. Will do so in the next few weeks. You are right about labels. I can even see the differences among my own kids.
Posted by: Richard Edelman at October 28, 2004 12:14 PM
