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March 27, 2006

A View into the State of PR Education

I spent Friday at Ball State University in Muncie, Indiana. Robert "Pritch" Pritchard, a 27 year veteran of the US Navy and now star instructor in public relations, organized a roundtable for the members of the Indiana Chapter of the PR Society of America to discuss the findings from our seventh Edelman Trust Barometer. During the day I met other educators, including Professor Marilyn Weaver of Ball State and Professor Bonita Dostal Neff of Valparaiso University.

Here are some of my observations after a day on campus:

1) Vocational training versus broad education in liberal arts-The First two years of study for a PR major are in classic liberal arts, the final two years are focused on preparing for a career. Professor Weaver said that two thirds of total course hours are outside of PR courses, with 60% in liberal arts. At Valparaiso, 8% of the course hours must be in foreign language.

2) Career Choices-Of the 786 students in the communications program at Ball State, approximately 1/3 each are in journalism, advertising and public relations. Graduates in advertising and journalism tend to take graphics and production jobs, with the number of 'classic journalists' down from prior years. Journalism graduates complain about long hours and inadequate pay, while advertising and PR graduates generally are satisfied with their careers.

3) Exposure to Journalism-One fourth of total classes for a PR major are in journalism but very few of the PR students, instead the PR majors at Ball State run a small PR firm, Cardinal Communications, doing for-profit work for local businesses. One internship at a PR firm or a business is required for graduation.

4) Gender and Race-Two-thirds of the students in communications are women. Ten percent of the students at Ball State and Valparaiso are minorities (this reflects the population mix in the State of Indiana). Fifteen percent of the students at Valparaiso are from outside of the United States.

5) Technology-Ball State students have easy access to PCs, though few have laptops. Course work includes a heavy emphasis on production skills using classic programs such as PhotoShop.

6) A Print Culture, Not Broadcast or Web-Neither the instructors nor the students appeared to be as informed about developments in broadcast or on the Internet as I had hoped. For example, none of the students I met were blogging nor did they refer to specific blogs in our conversations.

On the whole, I came away from my one day on campus impressed that the students are being prepared for productive careers in PR. Based on my, albeit limited, exposure I have a few suggestions for those designing the curriculum.

First, in PR we need to be subject experts, so there needs to be rigorous instruction in economics, science and foreign language. I wasn't convinced that the curriculum is broad enough. The PR challenges of the 21st century are going to involve issues such as genetic modification, cross-border mergers and pension reform.

Second, students need to blog and join conversations, not just to write for the newspaper and to create PR campaigns for local businesses. Faculty can lead the way by starting their own blogs or creating a wiki for their students to discuss their projects and learnings.

Third, we must make an active effort to attract minority students to the communications field, then to assist them in finding employment. Professor Weaver noted that minority students often lack the connections, through family or friends, to find the best internship and appropriate first job. Without their unique world view, all of us lose. I'm asking our firm in the U.S. to ensure that at least 1/3 our interns, for this summer come from minority backgrounds.

Fourth, the PR curriculum must be intertwined with other disciplines, particularly business. Every business or MBA graduate should have some knowledge of our profession and understanding of its central role in product marketing, corporate reputation and issues management.

I welcome your views on ways to improve PR education.

Posted by Edelman at 10:01 AM | Bookmark and Share

Comments

Richard:

Interesting post. You might want to direct people at Ball State to the efforts of Robert French at Auburn University. He is leading the way in helping PR students learn more about on-line communications. Another good source that students can get involved in directly is a new Web site called Forward. It is designed to help those new to PR learn about the industry and introduces them to the power of blogs.

Robert French's blog is at: http://www.auburnmedia.com/wordpress/.

Forward Blog is at: http://forward-moving.com/blog/

Best,

Fard

Posted by: Fard Johnmar at March 27, 2006 1:24 PM


Although I am a UK PR student I can agree with your point regarding PR degrees being primarily focused on print.

We do have the option to cover certain radio, broadcast and new media modules throughout our study, but the main focus is predominantly on newspapers - and magazines to a certain extent.

I also agree that students should blog. There are many reasons why, such as improving their writing skills, networking, sharing ideas, learning from experienced pros, profile building and a whole host of others benefits - far too many to list here.

I guess they don't have to be PR students necessarily either. I'm sure a lot of law students would receive the same rewards too.

I'm more than certain we will begin to see education organisations introduce blogging into certain aspects of the curriculum very soon.

I like your last point on educating business students on the PR profession's role in business communication. At my university, PR students are required to study a business module, but as far as I'm aware, it doesn't happen vice versa.

Posted by: Stephen Davies at March 27, 2006 1:59 PM


Right on target again Mr. Edelman. Here are my findings as a PR student. Your vision of a superior PR education can be achieved with fine-tuning of existing programs.

With Web 2.0 savvy students within reach, professors need not be tech gurus.

1) Lack of technology integration -- while a good PR program would be foolish to squeeze out classes in research, news writing, or media relations, there is less of a compromise necessary than curriculum gatekeepers may fear.
Every communications class I have taken could be slightly adapted to include exposure to blogging, podcasting and other Web 2.0 technologies (e.g. news writing students submit their assignments to a class blog and comment on each other's; media relations students must create an enhanced online media kit to supplement a paper one; endless other possibilities). Com. students wouldn't need a separate class in new media techniques (although an elective would be in order) as long as there was continual exposure and opportunities throughout their core classes.

2) Specialization -- My introduction to PR course provided a great sample of the major specialty practices. Beyond that, it is the student's drive that will determine his or her level of specialized knowledge. Would a news-writing course be any less effective if half the stories the student wrote had to report on an industry of their choosing? This is also where having two majors is beneficial.
I have an information technology major in addition to PR and am constantly formulating ways to bridge the two fields. Even though the PR industry is advancing its technology integration, any PR major would be able to find similar opportunities for interdisciplinary learning with a second major. To jumpstart the process, communications departments should have pre-designed opportunities/ideas for double majors to pursue.

It will no doubt take time for PR education to reflect the technology advances in the industry. The first step is for tech-savvy or -phobic professors to dedicate a small amount of class time to explore opportunities for students to participate in the dialogue and interact with the technology. It may be as simple as turning over a little control of the curriculum to the students (users) -- isn't that the spirit of Web 2.0?

Eric Hansen, student
Newhouse, Syracuse University

Posted by: Eric Hansen at March 27, 2006 2:57 PM


I agree with your suggestions on improving the PR curriculum. I graduated two years ago and have realized that my PR curriculum wasn't nearly as broad as it could have been.
As a minority going into the PR field, I did realize that I had a lack of connections and contacts. However, there were jobs offered through employment resources provide by the campus career office. Unfortunately, the possibility of employment is limited when you are competing for jobs publicized on a college website attracting applicants with similar qualifications.
I've recently discovered the "blogoshpere" and I am amazed at this powerful "vehicle" of information. Not only have I been enlightened with an abundance of valuable information, I also have encountered many networking opportunities.
If blogging was included in my PR curriculum, I believe that I would have left college with contacts and a job already set up before graduation.
The benefits and possibilities gained by blogging seem endless. Through blogging, I was able to get an online internship; I am also working with an organization doing media relations.
Upon graduating my PR professor told our class to, "Always keep up with current events and new things happening in the media." With that advice I am learning new blogging terminology everyday and keeping informed via the blogoshpere.
I think that every PR undergraduate and graduate needs to be aware of blogging in order to have some type of competitive status in the world of PR today.
I hope that all colleges and universities have or will implement blogging into their PR curriculum.

Posted by: Chanda Diaz at March 27, 2006 4:14 PM


Rich...it was great having you visit our campus and participate in our symposium on p2p communication. I'm glad we got a chance to chat with you about our program and that you had the chance to meet some of our "best and brightest."
Unfortunately, the time constraints didn't give us the chance to provide you the "premium" view of what we're doing here at Ball State. Please allow me the opportunity to fill in some of the gaps in your take-aways:
1. Every student in public relations here is required to take five directed electives on top of general education requirements: Economics, Marketing, Management, Sociology and Anthropology. We feel it's vital that our students have an understanding of business, behavior and global cultural diversity.
2. A vast majority of our PR students carry a double major or one or two minors in other areas, such as a language, marketing, communication studies and the like.
3. Our students get deeply involved in New Media in almost every one of the core pubic relations classes like our converged news class, campaigns, and our writing and visual communications classes.
4. Research, as one of the comments earlier notes, is essential in this business and is emphasized as a critical study area.
5. Students have dozens of opportunities to study abroad and we have been offering an international component in our capstone Campaigns class with Brazil now for four years - an interaction ahead of what other universities are offering.
6. Writing is also emphasized in a huge way; 18 of the 63 hours in the major relate directly to writing.
7. Cardinal Communications is our quinessential experiential learning opportunity. It offers business world experience and is in addition to the required internship...we typically recommend three or four!
We're not as good as we'd like to be, nor as good as we will be. Engaging in this kind of dialogue is certainly part of the solution. Thanks again for visiting and we look forward to our next opportunity to tell you "the rest of the story"

Posted by: Pritch Pritchard at March 27, 2006 6:21 PM


One word: PRblogs.org

It was set-up for the Auburn students, but anyone can get an account there and start blogging.

Posted by: Jeremy Pepper at March 28, 2006 2:45 AM


I believe there are many PR practitioners in the business who were once journalists who were educated in journalism or started as a cadet reporter at their local town paper. The trend in PR education has now shifted to cover communications, journalism and business degrees. Recently I heard someone say that the modern PR graduate is not equipped with the social and political knowledge needed in every day PR and business dealings. Does the modern PR practitioner need to have journalism foundations? I’m interested in knowing your thoughts.

Eric Hansen commented that it will no doubt take time for PR education to reflect the technology advances in the industry. I don’t think Academia is to far away. Only today I was reading Tekka; a new peer reviewed online journal which discusses everything new media. The journal seems to stay away from the management speak however I believe that is where it should stay. As PR strategists we should be smart, talented and resourceful enough to keep abreast of new media technologies and use them.

On the university front, I regularly had assessment which was only completed online. In one case we were to discuss various communication theory topics on a restricted access online forum and we were marked on how many contributions we made and the strength of our discussion. In the end we had a great resource to trigger thoughts for our future writings. I think some Universities are catching on.

Disclaimer: I have recently graduated from a Bachelor of Journalism / Bachelor of Business (Public Relations) at the Queensland University of Technology therefore I wholeheartedly agree with Mr Edelman that business should a foundation of any PR course. I studied economics, statistics, politics, maths and accounting and despite not savoring every moment I continue to use these skills in my new career.

As for blogging: great for networking, great for learning and great for critical thinking and taking PR home with you after 6pm. I’m just in the process of trying to think up a name for mine!

- Luke Schepen
Sydney, Australia.

Posted by: Luke Schepen at March 28, 2006 5:16 AM


Richard,

I especially agree with your endorsement of a more substantive immersion of PR into business curriculum. At American University in Washington, D.C. where I am a master's student in public communication, I have been a proponent of a more cross-polination, whereas my PR Management course should be co-taught with a business professor, etc.

I do think academics are beggining to catch up with technology and New Media. This summer, I will be taking an Internet Advocacy course, focusing on building social communities online, and using blogs as a branding technique.

However, there is a long way to go, and I would propose a better utilization of adjunct faculty to be abkle to teach and speak to emerging technologies and trends that full-time faculty might not have used before.

Posted by: Mike Sacks at March 28, 2006 10:48 AM


I think it's worth pointing out that blogging PR students are a minority. Hence, the novelty of it all is opening up opportunities for them - myself included.

For now, blogging (for a PR student) is a benefit, but in time it will be a prerequisite. Competition for jobs among graduates is fierce and in time we'll see this competition move to the online world also.

It would be interesting to hear your take on it Richard. Would you favour a graduate applying to your firm who has knowledge of blogs and other social media?

Posted by: Stephen Davies at March 28, 2006 3:29 PM


I am not surprised that Ball State focuses its PR efforts on print while either ignoring or downplaying broadcast and the internet. After all the PR industry (with very few exceptions) has been extremly slow at embracing broadcast and the internet and fully appreciating the impact and opportunities these mediums present. Despite Mr Edelman's forward thinking, Ball State is simply reflecting the current state of the PR industry.

Though I agree a well rounded education is important for the future PR practioner, the fundementals of journalism are key. I am always surprised at how little people working in PR know about the mechanics, trends and requirements of broadcast news which at present is the most important and most effective means of conveying editorial information to a mass audience.

Posted by: Vern Freedlander at March 29, 2006 10:37 AM


Mr. Edelman, thank you for focusing on PR Higher Education. And thank you to Fard and Jeremy for mentioning Auburn University.

Mr. Edelman has communicated with some of our blogging students in the past via email. I thank you for that, sir. The students always bring me those emails with glee. It is as if they received a prize. I am not kidding, either.

As for curricula, by comparison, I'll briefly share our curriculum for PR students. The first two years are spent in general liberal arts studies. Foriegn language is required. All students must take what we call trilogy sections of courses (three classes of each). These areas include journalism (primarily print), marketing/management, broadcast (writing and production), and communication theory. Add to that a selection of required PR courses - campaigns, case studies, writing, research, style & design, and more. Every student must complete an internship, as well.

One of those required courses (Style & Design) has a blogging component built in which exposes the students to wikis, RSS, podcasts and many other aspects of content management systems. They blog at PRblogs.org. The students may experience blogs/CMS in the other course, too. It depends upon who is teaching the class.

Most recently, our students (led by Erin Caldwell) started a site call Forward. The site's mission is "To provide a comprehensive, ever-evolving, online springboard for students and young professionals in PR."

Please allow me to extend an invitation to you, Mr. Edelman, to visit Auburn University anytime you wish. Perhaps the next time you are down south, in Birmingham or Atlanta for instance, we may set a time for you to come to our university. We are only 90 minutes away. It will be a pleasure for the students to meet you. I will enjoy the opportunity, too.

By the way, Nancy Prater will be presenting on Ball State's social media student recruiting site, Real Life, during HigherEd BlogCon. They are using blogs and more in their overall online marketing programs. I am chairing that section of the BlogCon and am very impressed with Nancy's work.

Links:
http://www.bsu.edu/reallife/
http://www.higheredblogcon.com/
http://www.forward-moving.com
http://www.prblogs.org/

Posted by: Robert French at March 30, 2006 9:02 PM


I did a short visit on the web site of Valpo: this is definitely still Web.1.0
Searching the word "blog" I got a very short list, nothing substantial. Since I love radio I thought it was great Valpo had a radio station but unfortunately this station does not blog at all. At least I did not see anything but one mention of a "webmaster" and I find that is very often the sign of a no-blog culture. I did not check for the newspaper. Blogging does not seem to be in the picture at least the official one. Considering the abundance of young bloggers I am surprised the tide does not seem to have come into Valpo. Maybe maintaining a blog should be required if you major in communication? It would certainly be an excellent training as it is already for so many.
But the same goes for the professors, the department, etc... their communciation would be so much richer on line if they were blogging.

Posted by: philippe at March 31, 2006 10:13 PM


I have a few thoughts and a request for ideas. On lack of technology integration: Eric Hansen suggested students participate in the dialogue and interact with the technology – via more control over the curriculum. I think those of us who are “digital immigrants” (born before 1983) have much to learn from “digital natives.” I plan to task my PR students this summer to investigate and create ideas for broader use of technology in the curriculum and in practice. Thomas Graham was on our campus last Tuesday for a keynote presentation as part of our annual communication week and said “you gain control of the message when you give up control of the message.” I think more faculty might entertain this idea.

I enjoyed Luke Schepen’s comment about the importance of economics, statistics, and accounting. Our students are required to take each of these as part of the major and they often complain – yet our alumni echo Luke. I would, however, reinforce the idea that in addition to a business focus our curricula need to remain connected to the liberal arts. PR is often about telling compelling stories and I encourage my students to go beyond the required courses in literature, philosophy, anthropology, classics and humanities where they can more deeply explore the “art” of language and its connection to thought.

Finally, we are working on a course on “media strategy” which would cover planning for use of traditional print and broadcasting media but also newer/alternative channels including blogs, pod and webcasting. I welcome ideas on content and structure of such a course designed to expand our understanding of effective media use for developing and maintaining relationships with publics.

Steve Levitt, Chair Communication Dept., University of Texas at San Antonio

Posted by: Steve Levitt at April 1, 2006 11:46 AM


Mr. Edelman, I agree wholeheartedly with your assessment of the state of PR education day, and I greatly respect your opinion as one of our industry's leaders.

I believe academia needs to place additional emphasis on supplementing PR curricula with a range of marketing and traditional business courses to more effectively prepare PR students for the wide variety of complex issues they will encounter in the business world. Indeed, core PR skills are paramount in these programs, but students should also possess deep marketing knowledge and familiarity with accounting, finance, organizational management, and manufacturing issues so they can properly counsel internal and external clients.

Posted by: Keith R. Pillow at April 1, 2006 8:30 PM


I'm surprised to find out that blogging is a minority among PR students (I've been doing it for well over 5 years, and maintain 3 separate blogs now) - but I do agree with you that PR education programs need more emphasis in not only broadcast and online outreach, but also development of PR related materials (e.g. Web and publication designing skills, perhaps basics of shooting photos/videos and recording audio.) True, these can be easily outsourced, but for those who want to freelance or start in a small organization, these skills are invaluable in their cost-savings.

Another part of education I think PR program can do more on is learning how to staff and budget various campaigns. While I do know there are great variations within the industry, too often student projects involve budgets pull out of thin air with unrealistic figures.

Posted by: H. C. So at April 4, 2006 4:51 PM


Richard

While I agree with many of your points about what is needed to prepare PR folks, academically, I would like to boil it down a bit more - what's need first and foremost is a liberal arts education based on emmersion in various specific subjects (humanities, sciences, what have you) as well as strong, strong emphasis on developing writing skills.

My concern about "PR" majors is that too much emphasis is placed on practical skills that yes, are important, but relatively easy to learn in internships and entry-level jobs. And that this "technical skills" emphasis comes at the expense of developing, and learning how to channel, intellectual curiosity as well as the ability to analyze substantive issues and articulate a distinct POV.

Posted by: Chris Deri at April 5, 2006 2:40 PM


Richard,

Of all of the elements that make a good public relations professional, I think more emphasis needs to be placed on critical thinking, reasoning, understanding the inter-connectedness of things. Try creating a syllabus for that! The brightest bulbs I've seen in this business are the ones who pause, examine and suggest a better route to the end goal. They see what most don't see.

I suppose you can teach this at the university level through business, law and philosophy courses, but I think it really starts (or needs to start) at a very young age.

Thanks for reading.

Dan Weidman
Edelman Alum. (1995-1998)

Posted by: Daniel Weidman at April 10, 2006 4:47 PM


I find it interesting that everyone is pushing blogging, when such a high number of PR students graduate with sub standard writing skills. How can they blog if they can’t write effectively?

I fully agree that PR students need to learn about all communication mediums and technology, but we come across too many students that aren’t qualified for PR because they can’t write.

Academia is also out of touch with the real world. Many PR students don’t seem to have a clue about business and how PR really works because their professors have never worked in corporate America.

Posted by: Kristine Tanzillo at April 13, 2006 12:29 PM


I also agree that students should blog. There are many reasons why.To improving their writing skills, networking, sharing ideas, learning from experienced pros, profile building and a whole host of others benefits . The benefits and possibilities gained by blogging seem endless. I also have encountered many networking opportunities. I think that every PR undergraduate and graduate needs to be aware of blogging in order to have some type of competitive status in the world of PR today.
I?ve been doing a lot of researches lately and put them into that site.If you are intersting:http://www.coursework4you.co.uk/sprtmrk1.htm
Best luck to you.

Posted by: Steve at May 23, 2006 8:18 AM


Richard,

I couldn't agree more.

Having just completed a Masters in Strategic PR in Sydney, the only thing I sorely lament is that there wasn't a strong enough focus on business, how business leaders think, and how we can best combine the needs of businesses with the desires of the new public. PR courses need, as with the profession, to move away from a top-down approach and, in order to facilitate this, PR's need to understand themselves how a business works in order to communicate this.

However, with so many of us agreeing, it's good to see us all heading in the right direction.

Cameron Beresford
Sydney

Posted by: Cameron Beresford at December 11, 2006 11:11 PM


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March 17, 2006

If You Want Free Trade, PR Is Essential Ingredient

I watched Team USA go down to defeat last night in the World Baseball Classic at the hands of a very capable Team Mexico. As the Canadians suffered during the Winter Olympics when their men's hockey team failed to win the gold in a sport invented in their country, America has now surrendered its superiority in baseball. Following on Team USA's third place finish in basketball in the 2004 Summer Olympics, it could safely be said that the rest of the world has caught up with America in two of its favorite sports. No more Dream Team 1992 with Charles Barkley dunking on the head of a hapless Angolan half his size. The lasting image of yesterday evening was of a forlorn Alex Rodriguez, Most Valuable Player in Major League Baseball's American League, looking out wistfully from the dugout after the game-ending double play erased the last hopes of the US team (note that ARod could have played for his native Dominican Republic, whose team is going to the playoffs in San Diego. Wonder what he is thinking today?)

What’s the moral of the story? The outcome of the baseball game is simply further proof of Tom Friedman's hypothesis in his recent best-seller, The World Is Flat. The integration of China and India into the global economy has fundamentally changed the world by enabling outsourcing of service jobs and low cost manufacturing of goods. Martin Wolf of the Financial Times (subscription required) yesterday described this as a supply shock, an economist's description of how Western consumers are benefited by low prices, while Western producers are discomfited by the intense competition. The high price of oil is also causing a major build-up of cash in the Middle East and Russia. As the newly affluent players accumulate funds, they will ultimately not be satisfied to invest in low-yield US treasury bonds, they will want to buy productive assets, specifically companies in the US and Europe. The rest of the world wants a level playing field for the game of business.

Neither the US nor the EU is ready for this level of true global interconnection, with free flow of funds across borders. The US Congress rose up in protest when the Bush Administration proposed acceptance of an acquisition of a UK company P&O by a Dubai Government controlled entity Dubai Ports World which would have placed control of six US ports in the hands of "Middle Eastern interests." American critics were quick to wave the bloody shirt, noting that two of the 9/11 hijackers came from the United Arab Emirates. Meanwhile, the Spanish Government is blocking a takeover bid by EON, the large German utility, for a major Spanish utility, Endesa. Young people in France organized a protest march this week against proposed legislation that would allow companies to have less stringent regulations on termination of employment in the first two years on the job, despite a 25% unemployment rate among first job-seekers in the country.

Why does this happen? In many cases, because governments and business still prefer to conduct their affairs the old way, behind closed doors. Here is a perfect example. The US Government is still putting tariffs on soft wood imports from Canada, despite rulings from the World Trade Organization, a NAFTA panel and a US court. I asked Canadian Ambassador to the United Nations, Alan Rock, whether Canada had ever considered using PR to tell the story directly to US consumers. He said the Canadian Government was just using lobbyists and lawyers. When I asked why the US Government was being so stubborn, he said the Bush Administration had promised a few prominent businessmen to stand firm. This seems to me a perfect opportunity for PR to shine a light on an issue, where consumers are disadvantaged as builders are squeezed by higher costs. I am sure that a smart PR person would have pointed out the risk of the Dubai deal as proposed and might have suggested an alternative construction, such as a group of prominent former US executives (Lee Iacocca, Larry Bossidy) who could have overseen the US ports.

The Edelman Trust Barometer shows clearly that there is a problem confronting Asian companies coming into the West, seeking acquisitions. For example, 43% of American opinion leaders they are least likely to trust a Chinese company acquiring a US company, while South Korea another Asian power, was the second least trusted at 21%. The European countries in the survey displayed similar misgivings about these two rising economic powers. The Chinese were the least trusted by 38% in France while South Korea (21%) and India (13%) also had some visible trust issues.

Just as American, European and Japanese companies had to learn how to play in overseas markets in the 60s, 70s and 80s, so now do the Chinese, Indian, Korean and Russian multinationals. It will require education of the CEOs. I remember vividly a conversation with a CEO of a large Chinese company a year ago when I suggested that he needed a profile in the US. He said, "Tall flowers get chopped down in China," meaning that he wanted to remain behind the scenes.

It is our job to change his mind on this subject. We have to explain the values of the company, the working methods, innovations they can bring to the market, the benefits to workers and consumers, and the importance of corporate social responsibility.

Companies in emerging markets need to raise their profiles and humanize their companies. Employee blogs, like Robert Scoble's of Microsoft, have helped do just that for their companies. So what about blogs by employees on the inside telling us what it is like to have a Chinese or Indian boss -both the good and the bad parts. This will allow horizontal connection and it moves beyond media relations to personal connections.

In short, those of us in PR must be the bridge between cultures. I would like your views on this important issue.

Posted by Edelman at 12:18 PM | Bookmark and Share

Comments

I think in today's world culture, having a transparent voice is critical, and PR is the best vehicle for that.

I also think that for countries and companies innovation is crucial. We may have given up dominance in baseball, but we still kill at snowboarding. And when the rest of the world catches up there, we'll invent something else.

Posted by: Tac Anderson at March 17, 2006 1:50 PM


I think you are missing the key issues: climate change is upon us despite all the spin around it as showed (for instance) in the Seattle Times blog devoted to the environment:
http://blog.seattlepi.nwsource.com/environment/archives/102015.asp
There is no business on a dead planet. Of course it will take a while although we are already experiencing serious consequences. Considering the abysmal failure of the present US government (while the US is a main culprit) it becomes essential for every corporation to think in terms of sustainability. It is also true for China, India, Korea and else: if they adopt our not sustainable technologies (like polluting cars, polluting power plants) the planet (at least as we have known it) is doomed. Nobody likes Cassandra and beyond the warnings we need solutions and commitment to solutions. I am not so sure about the future of "Free Trade" (see the books by Emmanuel Todd) but we are sharing a small planet that can only sustain so much pollution and destruction. Is Edelman doing anything about it? It that any concern of yours?

As for "free trade", what do we know about the way the free trade goods are produced? Reading the labels I always wonder: child labor at 1$ per day?

Posted by: philippe at March 18, 2006 11:12 AM


Yes, we need more employee blogs in outsourcing destinations. Filipinos are the best English-speakers in Asia, and young Filipinos are early adopters of social media. As such, I often learn more about Filipino call centers and software houses from employee blogs than from corporate brochureware.

Posted by: Mike at March 19, 2006 6:30 AM


Canada played bad hockey at Turin Olympics - and Finland, who was unbeatable until the last match, managed to lose the gold to its neighbour, Sweden. Talk about pain!

More seriously, to Philippe's question on climate change. Edelman Brussels and the whole network of our European offices, together with Saatchi London, is partnering the European Commission to run the largest ever European Union information campaign on climate change for more than 380 million Europeans.

We in the Brussels office are extremely proud of this opportunity to be part of such an initiative and look forward to helping to change behaviour to avoid climate change.

Posted by: teemu at March 20, 2006 4:24 PM


First off, A-Rod simply can't hit in the clutch and the US team would have been better served with him playing for the Dominicans (who would have come to regret his decision as well) - and this is from an avid Yankees fan who sincerely hopes A-Rod gets his head straight at crunch time soon.

Second, and more importantly, I think you reiterate the point made elsewhere that domestic political-demagoguery is playing a negative role in both America's International business interests and broader foreign relations. I think you're right in as much as PR has a role to play in making international business more transparent in terms of how goals, ambitions, intentions are communicated. In the case of Dubai - and I think more importantly CNOOC - PR was not leveraged in terms of building public opinion. I like your idea of humanizing companies, encouraging the local employees of foreign multinationals to discuss their experiences openly and honestly could be a very valuable tool. It is also important (again as you note) for the CEOs and other execs - at least as they are working to build solid American public opinion - to be out front selling their message.

But on the point of the Chinese CEO, it is also important that we as Americans recognize local culture and help allay their fears about being out front, i.e. we have to help them find the right message domestically that supports their public persona overseas even as they strive to maintain a low profile at home. That's not an easy task but it is one that we are going to have to get comfortable with if we want to help our clients broaden the effectiveness and foreign receptivity of their message and offering.

Posted by: Usher Lieberman at March 21, 2006 6:01 PM


Usher,

Perhaps the solution is to empower a local manager to speak out in the US That is what Microsoft has done in Europe with Mr. Courtois He is the face from MS headquarters in Paris He is at board level and has real power in the company Thanks for reading my blog

Posted by: Richard Edelman at March 22, 2006 11:00 AM


P
We are very involved in climate change issues We have worked with Swiss Re for two years on a global study on risks associated with climate change--including flood, hurricane etc. The point of the study--business has a critical interest in environmental degradation.
We also work with Rich Sandor at the Chicago Climate Exchange which does trading of carbon credits And with the Chiquita company which has gone to a sustainable method of growing bananas And with Starbucks which has insisted on buying only fair trade coffee I am a big believer and use my bully pulpit to push clients in this area

Posted by: Richard Edelman at March 22, 2006 11:01 AM


Mike
You are right We have to help places outside of India establish brand for outsourcing

Posted by: Richard Edelman at March 22, 2006 11:03 AM


T I love your optimism. Go tomato man. Now I actually know what snowboarding is!

Posted by: Richard Edelman at March 22, 2006 11:05 AM


Richard, not sure whether uve seen this article or not but thought theres no harm sharing :)

Let me know your thoughts on this.

~Sya~

Why the likes of Edelman don't get tech PR

David Richards - Monday, 20 March 2006

OPINION: The technology industry is a goldmine for public relations Companies. It's fast moving has constant new product or upgrades and above all fierce competition between brands. But do global PR Companies like Edelman really understand wha its all about.



The answer is NO. What they do know a about is charging vendors big fees, spin doctoring and delivering media reports for vendors that actually do not report whether ones PR investment is being well spent.

A classic example is big end of town PR group Edelman who represent several vendors including Samsung. They are also the same agency that got dumped by LG 18 months ago. A recent conversation with one of their senior executives clearly demonstrated that this Company has really lost it when it comes to identifying what is news and relevant Vs a subject which they believe that they can spin doctor or as they said "find an angle on". Here is an example of why Edelman clients should be questioning their investment in the Companies operations. Last week Josh Delgado a senior executive of Samsung's mobile phone division in Australia gave an industry address on the mobile phone market. He revealed that within the company's business units that generated $US57.5 billion in sales last year, Samsung's mobile division was the largest contributor to revenue growth.

He also told the audience that last year Samsung increased its sales by 20 per cent to 103 million units to become the third largest manufacturer behind Motorola and Nokia. He even revealed that in Australia. In 2005, Samsung grew sales by 33 per cent. So is this news and relevant to the marketplace. Dam right it is. So did Edelman invite the technology media to hear the good news? No. With the exception of one or two whom in there opinion will go to an event after 6.00pm. There view was that most technology journalists are not interested in stories after 6.00pm which in my opinion is a load of garbage as I have been to many industry events in the evening attended by journalists. When approached as to why no journalists were invited or why no press release had been issued after the event. They said "We are still working out an angle for journalists. If you tell what your focus is we will find an angle for you".

Hello, is the world round? The fact is that SmartHouse Magazine has been in the market for 4 years, its sister reseller trade publication 3 years and in that period we have constantly covered Samsung as a global brand in the lifestyle technology market and the mobile market. Yet I have to put up with some PR imbecile asking me whether what I write is relevant to Samsung. The fact is that Edelman is a classic churner. They take overseas product releases and churn them out the door to media organisations like mine and then claim credit for gaining PR exposure. Is this worth a big fat retainer? No, because we are going to cover a new product announcement anyway. The fact is that today the name of the game is getting news onto Google where everyday millions access the Google searh engine for information. Companies like Edelman don't get this and as a result their clients suffer.

Today my business is more about web than print as it allows me to not only reach tens of thousands of people who visit our consumer web site www.smarthouse.com.au but trade sites like www.smartofficenews.com.au and www.smarthousenews.com.au.

So do PR Companies like Edelman understand the value of brand PR the answer is No, and is that a big worry for vendors, Yes, as brand PR is worth far more than product PR. In 15 years of writing about technology and churning out roughly 3,000 words a day on various technology subjects I have never once had a PR Company come to me and say that they want to talk about a brand instead of a product. The fact is that products get old and need to be replaced. Brands hang around for a long time. What Josh Delgado of Samsung's mobile phone division spoke about goes to brand values not product PR. Consumers are loyal to brands just look at Sony. 18 months ago they were a basket case in the large screen TV market, today they are on a role with the Bravia LCD TV.

What we have today with the likes of Edelman PR is a Company that is desperately trying to churn content and hours to make money. The staff they employ may have done a PR course but most are brain dead when it comes to understanding how or what a technology media Company like mine needs to be fed. For example during the time that I ran one of the largest IT media Companies in Australia I was never once approached by a PR Company with a view to actually trying to understand how we operate or what we need. Nor have I ever had one of them approach us to organise front line work experience for their account executives who don't have media experience.

I don't need a PR hack between a Company executive and myself to ask a simple question of an industry executive. I don't need them to as Edelman put it find an angle to sell to us. The fact is that PR is critical in any marketing mix but we are not here to be a cheap form of communication. Companies like Creative Technology have been churning PR for years with little expenditure on brand advertising and look where they are today. Making big losses and desperately trying to compete up against Apple, who are very much brand and PR savvy.

Right now many Companies like Edelman are telling clients that they know how to spin the PR ball to get a result, some have even resorted to editorial inserts in an effort to dress PR up as an advertising message.

The fact is that media Companies need ad revenue to survive so we are a wake up to the Companies that try using media organisations as a free party political broadcast machine to get a message up without any investment in paid marketing other than PR. At the same time we like breaking news which is something that the likes of Edelman don't understand. We like new products and we like brand and retail stories but for many Companies the question is what comes first the PR or the advertising. In an interview recently, marketing strategist and author Al Ries pointed initially to the credibility factor in launching an unknown entity through advertising. "Relatively speaking PR has more credibility than advertising he said. That's why a lot of advertisers have tried to run ads that look like editorial. And the media has fought back by labelling that ad with the word 'advertisement.

He says that the problem with advertising [to launch] a brand? Is that it has no credibility. Why would you read an ad about a product you've never heard of? See most people say, 'I've never heard of it; it can't be anything.' Why would you believe what's in an ad? It's self serving; it's a one-sided message."

"He's wrong," concluded chairman of ad agency DDB Worldwide Keith Reinhard, who dismissed Ries's challenge to the ad industry. "Why would anyone set up a completely artificial choice between advertising and PR? Any experienced marketer knows that we use them together. Every brand is different, every brand has different needs and different targets, and so we utilise all the communications voices at hand. But to say that advertising is not an essential part of this is nuts."

For the records I also established Weston Communications Pty Ltd which was the third largest and most profitable PR Company in Australia. We worked on brands like Shell, BMW, Avis, Dulux and Pepsico. This Company was sold to Ogilvy & Mather and was the foundation Company for what is Ogilvy & Mather PR today.

Posted by: sya at March 22, 2006 9:56 PM


From an economic perspective, I think it's an interesting argument to say that PR can play in expanding a foreign company's marketplace and advocating free trade.
But protection policies (policies that block free trade) are not so simple. Nations have specific goals that they are trying to achieve by employing economic tools. Yes, sometimes perceptions of the politicians matter, but not always. Protection policies such as tariffs and quotas, etc. are imposed by a government to maximize national and social gains as much as possible.
Consider WalMart. WalMart imports a lot of stuff from China, which makes it difficult for many American manufacturing companies to compete and sell to WalMart due to the demand for "everyday low prices." We're happy to have low prices but we have done so at the cost of employment in the US.
Free trade may be considered positive because of the word "free." When you say "change perceptions through PR for free trade for a better, culturally informed world," it is an idealistic statement. Not everyone benefits from free trade exchange--there are always winners and losers.

Posted by: CK at March 23, 2006 3:17 PM


I'm very interested in your choice of words by suggesting that it's PR's job to "shine a light" on some issue. Back in journalism school, Pulitzer's call to "shine a light into the darkest corners" was presented as gospel.

So, has the traditional media shirked this responsibility and is it up to the average citizen, as well as corporations or anyone with an opinion and a voice, to keep the lights on?

And, if the light comes from PR, will it be considered somehow tainted? Or are we about to see a time when PR companies become trusted sources for information?

Posted by: Chuck T at April 3, 2006 10:59 AM


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March 13, 2006

CNN Interview

Below is the transcript from an appearance I made yesterday morning on CNN's Reliable Sources with Howard Kurtz. I was joined by Jeff Jarvis of BuzzMachine. We discussed the Edelman Wal-Mart blogger outreach. Howard also made sure to ask me about my quotes in last week's New York Observer.

------------------------
KURTZ: Welcome back.

For several years now, Wal-Mart has been beaten up in the press. Now America's largest retailer has a new strategy, according to a "New York Times" report this week, using bloggers to get its message out. But "The Times" story raised questions about whether some bloggers are just reprinting propaganda provided by Edelman, Wal-Mart's P.R. firm.

Joining us now to talk back to the media about his company's approach is Richard Edelman, chief executive of the public relations giant who maintains his own blog, and Jeff Jarvis, a veteran magazine editor who blogs at buzzmachine.com.

Welcome.

Richard Edelman, your firm, representing Wal-Mart, sent tips and information written in kind of breezy blog language to some pro-Wal- Mart bloggers, a few of whom printed it without disclosing the source.

Anything sneaky about that?

RICHARD EDELMAN, CEO, EDELMAN PR: Howard, I think the most important points are, one, we did acknowledge that it came from a P.R. firm.

Second, that we had a relationship with Wal-Mart.

Third, that we wanted to have a relationship with bloggers, that we were not interested in just having our material reprinted in any form.

And then, fourth, that we absolutely want Wal-Mart's story to be in a discussion, in a conversation. That's the essence of the blogosphere.

KURTZ: Why is it important for you to have a relationship with bloggers?

EDELMAN: Because we feel that it's part of the democratic process, that, in fact, it's the voices that are now yearning to be expressed. In fact, the Edelman trust barometer has shown definitively the rise of trust in a person like yourself, which is substituted for, in some cases, trust in traditional institutions, whether it's business, media or government.

KURTZ: Jeff Jarvis, do you see anything novel or troublesome here about Wal-Mart trying to use bloggers to get a positive message out?

JEFF JARVIS, BUZZMACHINE.COM: Howie, I think "The Times" story was a sucker punch against a few bloggers who didn't understand how to finesse this stuff. The story it really brought out is the relationship of the press to P.R..

Now, I advise bloggers in my blog that they should always reveal when a story comes from a P.R. agent, that they should reveal information that comes from P.R., and they should reveal any relationship, including lunches, that come from P.R. How many reporters do that? We don't.

How many stories -- we did an audit of a day's TV news, locally or here on CNN, or your paper or any other paper, and see how many stories actually started with P.R., how much information came from P.R. So what "The Times" was asking the bloggers to do, the press doesn't do. And that's a double standard.

And in this age of transparency, I think the real lesson is that the bloggers know how to be transparent, they'll push. A few didn't know. OK. Now we'll teach them how to do it better, and the press has to get better about transparency and its relationship with spin.

KURTZ: Richard Edelman, do you see "The Times" report as trying to hold bloggers to a higher standard than the mainstream media themselves when it comes to being completely forth right about where a story might have originated?

EDELMAN: Public relations has always been about telling the side of its client, but we only benefit when we're telling the truth. And I think that, absolutely, disclosure of source is critical, and in the event -- "The New York Times" I think did in this story have a double standard.

KURTZ: Now, Jeff Jarvis, what about some of these bloggers scooping Michael Barbaro of "The New York Times" on his own story after he had contacted them for comment? Is that fair or unfair? If I call you up and say, look, I'm doing a story, I want your comment, and then you put it on your blog before I can get it into print, I'm likely not to be too happy.

JARVIS: Tough. All is fair in love and press.

You know, I think the bigger -- the meta story going on here, Howie, not to get too academic -- is that we're seeing the death of the gatekeepers. The gatekeepers used to be those in power, then it was those in the press, and then -- yes, now it's P.R., who are gatekeepers to the powerful and the rich and the famous.

But now the people have the press. And I harp on this obnoxiously, I'll admit, but what it really means is that there's no scarcity anymore, and that we can push those in power to be transparent. And to not hold back information, which is what gatekeepers really do.

So for reporters acting as a gatekeeper, they're doing the wrong thing.

KURTZ: If gatekeepers don't have this kind of influence anymore, Richard Edelman, does that benefit public relations companies like yours?

EDELMAN: We believe that there's incredible dispersion of authority in the world, and we think that in order to achieve belief today, you have to have a story communicated multiple times. It is very important that traditional media cover a story to get trust, but also, the echo chamber that is, in fact, the blogosphere is urgent for companies and government and others to recognize and participate in.

KURTZ: But Jeff Jarvis, isn't there a danger that some bloggers -- and I'm a big fan of bloggers generally, as you know -- but could be compromised if they're seen as shills for a particular company or as passing on propaganda without, you know, explaining where it came from? Is it...

JARVIS: Sure.

KURTZ: Could that -- could that hurt bloggers? JARVIS: Sure, but I think there's two answers to that, Howie.

One is that we have to train bloggers in this, I think, and share that knowledge and share that concern. And so rather than going after and hitting them over the head with a stick, why don't you say, guys, here's a problem here?

But the other truth is that blogosphere is a much more self- correcting mechanism. If I seem to be shilling for Mr. Edelman, somebody can attack me right on my blog and question me about that and find out. I can't do that with a reporter at a big newspaper. It's not possible.

KURTZ: Richard Edelman, you recently had some things to say to the press at an awards dinner. You said, "You don't have a Walter Cronkite anymore. You're not god anymore." And you suggested that the -- that all this is making the job of public relations company easier because there's a decline in trust in the press.

Why is that?

EDELMAN: What I was trying to communicate was that any individual reporter cannot consider himself the be all and end all of source of information. That there's this cacophony out there, and that it's the opportunity, but also the responsibility of those of us in public relations to communicate with multiple sources of information -- traditional media, as well as the blogosphere.

KURTZ: But if people don't trust us, or fewer people trust us in the mainstream media, why should they trust you? Because, after all, your company is being paid by a client to put out a message.

EDELMAN: The point of this is not to say that public relations people should be trusted. It is that the information that they convey must be trustworthy, and that we must be very transparent about our motive. At the end point, it's either the blogger or the newspaper or television reporter who will communicate that information.

KURTZ: Jeff Jarvis, as a journalist or a recovering journalist, are you suspicious of public relations firms, whether they're dealing with the mainstream press or with bloggers?

JARVIS: Yes, always have been, Howie. That's our job, I think. And we recognize, as Richard just said, that it's their job to get the story of who is paying them across. And if they get back to that, I think that's more important.

I think that -- I was a --I was a, you know, TV critic during the days when media discovered the value of a famous face on the covers, and the P.R. people became the gatekeepers to those famous people. And that really made them ultra-powerful, which just changed from the press being ultra-powerful.

I think what we're seeing now is that the people have their own voice, and we can question the P.R. people the same way reporters should do. And people expect that, I think. KURTZ: So you are saying that not only did the press once have this great power to control information and who found out about what, but also often public relations companies, by controlling access to the stars for magazines covers, have that influence as well?

JARVIS: Right. And now we're in an age of transparency where the highest ethic is not objectivity or gate-keeping. The highest objectivity is openness.

KURTZ: All right. Well, we'll try to live up to that standard.

Posted by Edelman at 3:33 PM | Bookmark and Share

Comments

All these new opportunities to get our clients' messages out are dependent on the continued media exemption from FEC regulation and the preservation of the neutral internet. I hope you will have the opportunity to speak out on both of these issues that are so vital to PR blogosphere.

http://technoflak.blogspot.com/2006/03/what-is-political-blog.html

Posted by: Alice Marshall at March 15, 2006 12:49 PM


AM
I understand the precious legacy handed to those of us who participate in blogging. We have to ensure that we all push for quality and fact, while pushing back on those who would spin and obfuscate. The greatest danger is the demagogues who try to hold back the future.

Posted by: Richard Edelman at March 22, 2006 11:06 AM


Having Richard Edelman and other agency representatives interacting with academics is crucial in developing partnerships in public relations. In addition to an eight-hour foreign language requirement at Valparaiso University in the Arts and Sciences, there is an effort to bring more students into contact with other cultures. Valpo has campuses or a shared program in Africa, South America, Europe, and Asia. Students in public relations are strongly encouraged to spend a semester outside the U.S., plus a semester either in urban studies (U.S.) or in Washington D.C. These students are electonically linked to Valpo and keep up-to-date with campus developments in the PR major. The need now is to graduate doctoral candidates in public relations to meet the needs of the growing PR academic programs. There are many more teaching opportunities available than qualified PR PhDs and that is an ongoing crisis in PR education.

Posted by: Bonita Dostal Neff at March 28, 2006 8:56 AM


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March 10, 2006

The Wrong Message

I was stopped by an enterprising reporter from the New York Observer at the recent PR Week Awards dinner. The reporter, Jason Horowitz, went on to write a piece headlined, "Publicists Lauded for Flackery: P.R. Gods Get Freedom From Press."

Horowitz' thesis is that "PR people can get their messages across without pesky filters like the news media." He goes on to say that PR people at the dinner spoke about life without newspapers or TV broadcasts, instead opting for Internet based PR efforts. I'm quoted as stating that the media are no longer "God," which, quite rightly, surprised a lot of people, including my colleagues within Edelman.

Traditional Media - employ experienced journalists who provide an independent perspective on what and how a company is doing. Our own Trust Barometer (annual study of 1900 opinion leaders across 11 markets) found that business magazines (BusinessWeek, the Economist, etc.) are the most trusted source of information about a company, followed by friends and family, newsweeklies and the newspapers. Television, on the other hand, has seen steady erosion as a source of credible information about a company, in the past five years. Traditional media is also changing. Dow Jones for instaince is combining their on-line and traditionla (print and broadcast) prodcut/services. It is incorporating information from citizen journalists; recognize the benefit of organizing information around communities, as well as information created by "open-source" styled sites like wikepedia.

We in the public relations profession need to evolve as well. We can also recognize this cross-platform trend and change our classic approach. For instance, I had interesting conversation with (this based on conversation with Tom Foremski at Silicon Valley Watcher: who makes several suggestions to improve the relevance of our press release for digital age, such as:

  • Adding relevant hyperlinks to our releases. When we mention an organization or company, let's add a link to their web site.
  • Incorporate tags, such as "finance," and industry, product to increase the relevance of the news for online searching. Tagging was introduced about a year ago and its really taken off as a way to categorize and link information online.
  • Create news tops that journalist can then consider and offer his/her opinion.

    I've learned my lesson - not to over dramitize to convey a point with a journalist, particularly during cocktail hours! Traditional media matters now more than ever. There is a continuum through on-line versions of traditional media into the blogosphere and that ultimately a great story can be told across all of these platforms.

    I welcome your thoughts about how we can innovate even quicker.

    Posted by Edelman at 2:47 PM | Bookmark and Share

    Comments

    "I welcome your thoughts about how we can innovate even quicker."

    Richard:

    Hire true innovators! Certainly, not something found among the ranks of our PR brethren.

    Regards,

    Brian Connolly

    Posted by: Brian Connolly at March 10, 2006 3:31 PM


    Richard,

    It is interesting to me that the actual company does not appear on your list of trusted sources.

    That dynamic is what I would change in order to give your clients an advantage over the competition and accelerate the change.

    But in order to do that companies must become more transparent. And that, my friend, must be scary.

    However, if companies truly embrace the power of social media, it's a great tool.

    Just recently it allowed you to respond very directly about the Wal-mart situation.

    But only because you had built some awareness of your blog and some relationships ahead of time.

    Posted by: Eric Mattson at March 10, 2006 5:46 PM


    We actually need more bold statements like that. There are countries like the Philippines where the mainstream media still act like gods.

    Posted by: Mike at March 12, 2006 7:15 AM


    Richard - I agree with you. And there's a good reason Google and Yahoo have opened large offices in New York - traditional media. It does still matter, even as its definition changed. Don't mind Jarvis too much - he has no right to slag your danish and coffee.

    Posted by: Tom Watson at March 12, 2006 5:36 PM


    I have recently read the information provided by Jay Rosen and his sutdents about newspapers and blogging
    on http://journalism.nyu.edu/pubzone/blueplate/
    as well as Shel Israel's comments on his blog:
    http://redcouch.typepad.com/weblog/2006/03/merging_newspap.html
    Very instructive to better grasp how the newspaper industry can/should embrace the new media.

    Posted by: philippe at March 12, 2006 8:26 PM


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    March 7, 2006

    A Word to the Wise

    Today's front page story in the business section of the New York Times by Michael Barbaro titled "Wal-Mart Enlists Bloggers in Its Public Relations Campaign" is the latest in a series of articles in mainstream media that criticize bloggers for questionable ethics. When paired with the Wall Street Journal's article on February 9 titled "Blog Buzz on High-Tech Start-Ups Causes Some Static," the hypothesis bruited by reporters is that bloggers are not adequately disclosing personal financial interests nor are they sufficiently noting the sources of their information.

    Let me get the disclosure out of the way. Edelman is the PR firm working with bloggers as part of a Wal-Mart corporate image campaign. Edelman is transparent about its relationship with Wal-Mart in our communications to bloggers. It's clear who we represent. Edelman has nothing to do with Fon, the subject of the Wall St. Journal piece, which is represented by the Spark PR firm in San Francisco.

    We are in a period of rapid change in the media landscape. The blogosphere is an excellent new source of story ideas for mainstream media. It can be a refreshingly open marketplace for candid exchange of views. It enables the online editions of traditional media, such as bbc.com, to build communities of interest around specific subject areas and to retain and involve readers for a longer period. But the blogs have also challenged the authority of mainstream media, by holding reporters to account on factual errors, by claiming scoops on stories, by becoming personalities and by exercising their right to opinion.

    We encourage all our clients to reach out to the blogosphere. It should be part of any smart communications program. We also encourage our clients to blog themselves. Blogs are often a more effective way for companies to have a conversation with their audiences that is dynamic, personalized, two way and prominently displayed in search. Of course we give information to bloggers, just as PR people for generations have done with print media, and I'm a little surprised that the print and broadcast media are surprised.

    Bloggers can take care of themselves in this evolving world. They should be careful to disclose receipt of product samples, membership on advisory boards or any other financial consideration that might affect their impartiality. They, just like journalists, do not need to disclose their sources, but they should attribute specific content to a company or another blogger if used verbatim.

    PR firms must be very conscious to abide by some very clear ethical standards, so that we do not compromise bloggers. First, we must always be transparent about the identity of our client and the goal of the PR program. Second, we should ask permission to participate in the conversation, and be comfortable with any communication being made public, whether by the blogger or an investigative journalist. We should support bloggers' transperancy re. the source of their information. Third, we must reveal any financial relationship with bloggers, whether consulting or even reimbursement of trip expenses. Fourth, we must ensure that the information we provide is 100% factually correct and not "spin."

    We are proud of our groundbreaking work in reaching out to blogs on behalf of our clients and proud of this work for Wal-Mart. I suspect our clients have benefited hugely from insights gleaned from dialogue with bloggers.

    Here are three blog postings from people I know and respect discussing the issues raised in the NY Times article:

    The first is from Paul Holmes, editor of the Holmes Report, a PR trade publication.

    The second is from Jeff Jarvis, a widely respected blogger considered a leader in blog standards.

    The third is from Dan Gillmor, author of "We The Media."

    As always, I appreciate your views.

    Update: Robert Scoble suggests blogging -- not emailing -- is the best way to reach bloggers.

    Posted by Edelman at 2:10 PM | Bookmark and Share

    Comments

    This story is already all over the blogosphere and hitting hard in the pr discourse arena. And as it seems, I am in agreement with you Richard, and Paul Holmes. Nothing unethical was done. A industry principal, and a standard one at that, was applied to a new territory we are only beginning to unlock in terms of relationship-building potential. Nothing more.

    Bloggers are no more ethically compelled to reveal a source than a journalist who, as Holmes says, probably recieves hundreds of press releases a week.

    I think its great you and Edelman are leading the charge in to this new realm. With benefits already evident, I have been a little surprised more pr firms or Fortune 500s or any organization, for that matter, are not joining the conversation.

    Posted by: Mike Sacks at March 7, 2006 4:29 PM


    Posted by: alan herrell - the head lemur at March 7, 2006 5:07 PM


    Sounds like you did everything right in this situation, what a nightmare. Given the history of republican VNRs, stories in the iraqi press, money for no child coverage and the infamous babies not in incubators - I'd say this one lands in the history of conservatives being willing to repeat things without disclosure. There was the recent planet of the apes box set fiasco that made the left look bad, but other than that...

    Posted by: Marshall Kirkpatrick at March 7, 2006 6:23 PM


    my takeaway from the story was why do companies wait till there is negative PR and then involve bloggers. Even better why not blog on your own?

    As far as MSM (and industry analyst) reaction to bloggers. does not bother me. On my blog I link to WSJ, NY Times, BusinessWeek early and often - if they were smart they would link to us and realize many of us bring a specailized practitioner view to many topics. Not better or worse, but different - and typically much more real time since we do not have to go through layers of editing etc (BTW I am ex Gartner and our best stuff was reports which had time to "mature" not instant analysis)

    Posted by: vinnie mirchandani at March 7, 2006 6:43 PM


    Looks to me like it did not take long for the blogosphere (and the New York Times) to identify Edelman as the voice for Walmart and the source of the proWalmart pieces. Apparently the bloggers who recycled the Edelman's pieces were already somehow pro-Walmart. Is this a smart PR move? I am not so sure. I admit I am biased since I have no sympathy for Walmart. If those bloggers were already pro-W the new messages will -maybe- somehow reinforce the choir. On the other hand the controversy over the fact that the messages they posted were mere repetitions on the PR text they got is bad for their reputation and I don't think it is good for Edelman. It just looks like a sneaky trick.
    Here in Washington State there are precise accusations posted against Walmart about the collective cost of wall Mart employees who go without Health Insurance from Wall Mart and have to be insured by the State.
    This is a serious issue. Not addressing it or trying to duck the question will not help W. As for Edelman and the bloggers who recycled the messages it seems obvious to me they should have clearly indicated their source: they look devious and somehow -by association- Edelman does too. The problem is not that a PR firm sends messages to bloggers it is that those bloggers gobble it and try to have their readers believe it is their own reflexion. I find that dumb and the PR firm is de facto associated with those "dumb" people.

    Posted by: philippe at March 7, 2006 7:47 PM


    On a more positive note I agree 100% with your comments about the need for blogs and I have already started to quote from this post (indicating the source):)

    Posted by: philippe at March 7, 2006 7:49 PM


    I have to say I read this story and found it very troubling. While I commend you for writing this response -- you could have just stayed silent -- I find myself, at the end of your post, not reassured. I wish I could tell you what would reassure me about this practice, but nothing is coming to mind.

    Posted by: Lisa Williams at March 7, 2006 9:45 PM


    Thank you for clarifying the use of blogs in the PR world and for emphasizing that like good writers, bloggers should cite where they got their information and like good journalists, they need not disclose their sources. What you say about blogging in the new age is another step towards defining what blogging is and how it can be used constructively for communications.

    Posted by: CK at March 8, 2006 1:50 AM


    A great post that explains the full situation, and what you guys are doing, but it makes no sense that Spark PR or FON were brought into the quotient. To me, it watered down your point.

    Posted by: Jeremy Pepper at March 8, 2006 9:46 AM


    Richard, thanks for this. Edelman "gets" this stuff better than pretty much any player out there, and your comments are appreciated. Lack of transparency by bloggers is an issue that they need to think through fully, if they wish to maintain their personal credibility and grow their following. But, like any medium in it's early stages of development, it will take some time to find its' legs.

    Thank you for contributing to this conversation.

    - Stuart

    Posted by: Stuart MacDonald at March 8, 2006 10:03 AM


    First, my disclosure: I HATE WALMART! With that out of the way the real question I have is; wouldn't it be better if Walmart themselves were reaching out to bloggers? And better yet doing it themselves through a blog? I've recently read about Walmart expanding their marketing department significantly, and combined with the recent press it makes me think Walmart needs to focus internally.

    Posted by: Tac Anderson at March 8, 2006 12:20 PM


    We are proposing story ideas and inviting dialogue between Wal-Mart and bloggers. There is nothing sinister here--simply a classic PR function. Thanks for reading my blog and rest assured we are committed to transparency and integrity

    Posted by: Richard Edelman at March 8, 2006 1:29 PM


    P thanks for reading my blog. We are trying to inform a broad range of constituencies about Wal-Mart and its actions in environment, health care, disaster recovery. Bloggers are one stakeholder group--we listen, we inform, we discuss. It is the right way to proceed.

    Posted by: Richard Edelman at March 8, 2006 1:30 PM


    We agree that companies must blog on their own. In fact a Wal-Mart blogger in PR unit was source of many of the Hurricane Katrina stories. But we also believe that as a PR firm we can reach out to bloggers and invite dialogue with our clients. We will continue to inform them in good and bad times as we do the media.

    Posted by: Richard Edelman at March 8, 2006 1:31 PM


    Hello, Richard!

    I agree that there's nothing sinister about a person working at a PR firm sending a press release to a blogger, and nothing sinister about a blogger reading a press release and deciding to write a post about it, and I don't like or want to be in the position of giving a moral lecture to a PR person because I think that the idea that many people seem to hold that they are morally superior to people they dismissively call "flacks" is, in fact, lazy thinking and kind of crappy behavior.

    So, if you will indulge me, a little thought experiment:

    A PR person reads a blog, thinks, hey, I should send this blogger some information! Blogger gets email, says, hey, cool, this information is interesting! I will post a blog entry about this. Pushes "Publish."

    No problems there that I can see....But:

    If readers are coming to a blog under the impression that the contents are the original ideas and opinions of that blogger, and that blogger is doing nothing to disabuse his or her readers of that notion while cutting and pasting material from a press release, I do find that troubling.

    And so easy to solve! Just link to the source material so readers can draw their own conclusions, and aren't misled into thinking that the material is original to the blogger. I run a news and community site for Watertown, Massachusetts, where I live. At H2otown, I frequently find items for my site by reading the press release section of the websites of local businesses. Example: a local biotech company was acquired by another company. Hadn't been reported elsewhere. So, I wrote a two-line entry, "Company X of Watertown has been acquired by Company Y of Othertown," and (this is the important part) linked to the press release, saying "read about it in the company's press release."

    By providing links to the source material, I'm not fooling anybody into thinking that I did more work than I actually did, or that the information is not coming from my sterling investigative skills, but in fact from a statement issued by the company, and that the reader should use their own judgment when reading this statement.

    Now, in reading that, you'll note it says nothing about the behavior of whomever issued the press release. However, I do have some questions:
    when you contact bloggers and provide them with information via email or phone, do you ensure that copies of that information are available to link to on the web, and that that material shows in a clear and direct manner who is responsible for the creation of the material?

    You might say, well, it's the blogger's responsibility to be transparent to their readers, and that is true. But how easy or difficult you make it to allow a blogger to be transparent and link to source material that clearly shows where the information is coming from is something that is under your control. While you may not be required, ethically or otherwise to do it, I do think that you can do it, and I would be so happy if you did. I think that would rock!

    Lisa

    Posted by: Lisa Williams at March 8, 2006 1:41 PM


    Tac i do believe in our clients blogging--this will come. Only 20 of Fortune 500 companies have active blogging programs mostly IT companies Microsoft Sun IBM .

    Posted by: Richard Edelman at March 8, 2006 2:36 PM


    Mike thanks for the note We are trying like hell to make blogger outreach a standard part of our PR efforts

    Posted by: Richard Edelman at March 8, 2006 2:36 PM


    Jeremy I included the Fon reference because I think the story goes beyond Wal-Mart
    It is mainstream media questioning relationship between pr firms, bloggers and clients Whether there is conflict of interest and sufficient transparency but as always I respect your views

    Posted by: Richard Edelman at March 8, 2006 2:38 PM


    Let's not throw baby out with bath water, as you say. The trend is absolutely right

    Posted by: Richard Edelman at March 8, 2006 2:38 PM


    Thank you for writing your blog. I think it is a courageous thing to do.
    It gives me/us a very interesting peek into how you operate (as a PR
    agency) and your conception of blogs.
    As often after writing my comment I felt it was not exactly or totally what I had in mind: emailing can be so dangerous... but it was no big deal.
    I found I share the opinion of my fellow Bainbridge blogger of lexblog: he thinks Walmart should also blog directly, under its own name.
    Everybody seems to agree on the disclosure of the source (except when for specific reasons they have to be protected).
    I find the whole story rather educational by reminding readers they have to keep thinking for themselves and be aware of the "planting" of stories.
    As for the mainstream media trying to unfairly put down the bloggers I can understand their frustration. The NYT seems still more open to blogs and podcasts than many other papers who don't get at all what is happening.
    Yesterday Loic Lemeur was saying plainly he never read the paper version of a daily any longer except in a plane and in the bathroom. I guess he is not alone (I am recycling my neighbor's papers but I quit subscribing or buying except on trips). What about the impact of too much time spent in fromt of a screen?
    Ph

    Posted by: Philippe at March 8, 2006 2:41 PM


    hanks for your email. I appreciate your taking the time.

    Agree with your comments. I can see how mainstream companies like Wal-Mart are learning blog ropes. I am surprised how many tech vendors, who you think are used to dealing with industry analysts not just media, still have few blogging standards - their own or dealing with bloggers. A friend at one large vendor I write about on my blog quite a bit says he loves my blog but dare not comment. He would get fired.

    Still others, like EDS, blog but little about themselves - it is about what else is going in the industry. I have told them they have so much to tell the world about how they are re-inventing and about their storied past - GM, Ross Perot etc.

    Still others think they can "freeze" contrarian viewpoints - I write from a buyer's perspective and think lots of technology is over priced. That should invite debate, you would think. One vendor told me their PR advice has been to instead present their viewpoint through "traditional" channels.

    Others blog but do not interactively. At Microsoft Scobe is great, but a number of other blogs seem one way. So is my former employer Gartner. Sporadic and one way.

    Keep educating your client base..this new channel needs a more robust level of conversation...regards.

    Posted by: vinnie mirchandani at March 8, 2006 2:42 PM


    Agreed.

    And in a weird coincidence - we have met. Many years ago in Chicago. I used to be CMO of Expedia.

    I think very highly of your Toronto office as well - I live here now - Greg Power specifically.

    Best,
    Stuart MacDonald

    Posted by: Stuart MacDonald at March 8, 2006 2:51 PM


    Richard:

    Thanks for your post. Isn't it great to have a blog so that you can respond directly to critics -- and have them respond back?

    I agree that communications pros need to be hyper-transparent when working with bloggers. If blogger "relations" moves toward healthcare (i.e., pharma, etc.), this will become even more important.

    Best,

    Fard Johnmar

    Posted by: Fard at March 8, 2006 3:31 PM


    Ford
    Key point on health is fear of FDA and other regulators
    Who should want consumer participation and feedback
    thanks

    Posted by: Richard Edelman at March 8, 2006 3:44 PM


    Richard:


    Thanks for your quick response to my comment. Yes, I agree that in healthcare -- especially with pharma -- fear of regulators is a key issue holding companies back from engaging with the blogosphere. However, I think, as you do, that it would be good for pharma and other healthcare companies to communicate with customers, constituents, observers and others using any means available. I also think that the FDA and regulators could benefit from communication as well, given current opinion about them.


    Shahid Shah, a healthcare IT expert, wrote an excellent essay on this topic that I published on my blog, Envisioning 2.0. You can find it here: http://fardj.prblogs.org/2006/02/05/guest-article-pharma-have-no-fear-of-the-blogosphere/


    I also write about the Wal-Mart issue from a healthcare communciations perspective on my other blog, HealthCareVox. You can find it here: http://www.healthcarevox.com/2006/03/walmart_blogger_relations_and.html


    Thanks again for communicating!


    Best,


    Fard

    Posted by: Fard Johnmar at March 8, 2006 3:58 PM


    Hello Richard,

    A savvy blogger should know when the stuff he or she is receiving is a press release and shouldn't necessarily consider it a confidential source that must be protected--as some of the bloggers featured in the article appeared to project on to the information your representative sent to them.

    Further, the bloggers in the article, for some reason, seem to have over-inflated senses of self. In basic blogospheric etiquette, it's a good thing to acknowledge one's sources--whether a p/r agency, or a company, or another blogger. It doesn't mean what you are writing isn't original--it just means that you, like most people who blog, aren't directly traking down stories.

    For most bloggers, that's reality. There are few exceptions. Money's tight out here and almost all of us have day jobs.

    If both Edelman and Wal-Mart were open with the bloggers, discouraged plagarism and encouraged linking, then the problem was actually with the bloggers, whose egos led them to believe they were, perhaps, doing something more than blogging.

    I can't blame Wal-Mart for wanting to create positive public spin (even if I don't care for their policies), and I can't blame your corp. for trying to choose the right people to be part of your campaign. That's life in the corporate jungle.

    I can, though, point the finger at egotistical bloggers and say thanks for making the rest of us look bad.

    Best,
    Tish G.

    Posted by: Tish Grier at March 8, 2006 5:59 PM


    Richard:

    The concern that some people -- myself included -- have with Edelman's effort relates to the language and approach used by your representative in interacting with bloggers.

    He was not entirely transparent about who he was or who he worked for. His e-mail did not come from Edelman, but from Blue Worldwide, and the only reference to Edelman was in his sig line, which is easily overlooked.

    His introduction was centered on the fact that he was a "conservative blogger" and oh, by the way, he also represented Wal-Mart in "online public affairs."

    His ongoing communication was less than appropriate -- at one point criticizing the competition, at another making fun of the NYT reporter who covers Wal-Mart.

    His language surrounding the press event appears to be purposely vague, and his over-the-top praise of posts supporting Wal-Mart is, as I said on my blog, cringe-inducing.

    In addition, he reportedly sent bloggers approximately 12 e-mails in a short span -- roughly one a week -- which some might considering spamming even if the blogger agreed to be sent information.

    Finally, if Wal-Mart -- or any Edelman client -- is truly interested in participating in the "conversation," why can't they engage bloggers directly via comments or their own blog? Why hire bloggers with particular political backgrounds and use them to engage like-minded bloggers? To me, that is an effort to manipulate the conversation, not participate in it.

    There is a time and place for engaging bloggers on behalf of clients, but there is an awful lot not to like about this effort.

    Posted by: John Wagner at March 8, 2006 6:37 PM


    I think people should take a cold shower and calm down. How can you expect bloggers to adhere to the same "standards" as journalists when the former can establish a blog in 10 minutes and the latter usually does a three year university degree? Even then, many journalists still find it difficult to be ethical, despite their training. If people are so serious about this maybe people need to complete a short training course before establishing their own blogs. Comments welcome.

    Posted by: chris newlan at March 8, 2006 10:53 PM


    Here is what I posted as a comment at Kami Huyse's Overtone Comm blog, her "When PR Tactics Compromise the Message".

    Forgive the zany satire of my new social media (Medea?) network.

    [QUOTE]

    Here I come patting Richard Edelman on the back, as my arms sally forth. Edelman is a genius gentleman of the highest moral caliber, and a marketing mind of great impact.

    I consider Edelman an ally, a friend, and a collaborator. He has contributed material to my blogs and to at least two of my upcoming books on social media topics.

    Now I have not looked into all this Walmart fussiness. I am against all "buzz agenting". I am against Paid Opinion Blogging, in posts or comments.

    But I go to another extreme.

    I have begun to launch the lurching New Reformed Insane Blog Media Network.

    Brains, blogs, and castration blades at your service, sir (or ma'am)!

    Highly trained psycho "buzz agent destroyers" will flame mercilessly those sissypants flamers and trollers who try to damage your corporate reputation and mission.

    GUARANTEED Nervous Breakdowns: one flamer at a time.

    Posted by: steven e. streight aka vaspers the grate at March 9, 2006 4:01 AM


    You know what I don't get here? If most of Wal-Mart's PR woes come from the public's perception of its working conditions, why didn't they directly address that perception by having the workers blog? Why did they rely on external bloggers to talk about peripheral issues?

    Posted by: Mike at March 9, 2006 10:07 AM


    Tish key point here is verbatim use of content if that is the case, there must be attribution of source like bibliography for a term paper thanks for reading my blog

    Posted by: Richard Edelman at March 9, 2006 10:40 AM


    JW
    You can see in my blog my standards for disclosure
    I believe that Mr. Manson met them
    In any case transparency must be our watchword Thanks for reading my blog

    Posted by: Richard Edelman at March 9, 2006 10:45 AM


    Wal-Mart folks do blog note that some of the Hurricane Katrina coverage emanates from blog from Wal-Mart pr guy but there is a lot of outreach to do and we do it well

    Posted by: Richard Edelman at March 9, 2006 2:46 PM


    I've read your whitepaper on employee blogging, Richard. I'm glad to see Wal-Mart's taking that direction.

    Perhaps Wal-Mart can go further -- a Wal-Mart employee blogging platform, perhaps? An internal communication campaign to get employees blogging? You said yourself that people trust people like themselves; there are a lot of people like that cashier at the counter.

    Posted by: Mike at March 9, 2006 9:50 PM


    Richard
    It strikes me as odd that people (largely paper-based journalists from the looks of it!) are frowning upon the supply of material to bloggers and questioning their ethics.

    Is this not what 75% of all blogging is ANYWAY? Only a relatively small proportion of blogging material is genuinely NEW, so bloggers clearly go through an assessment process to evaluate if someone else's post (properly referenced) is going to be attractive to their readers?

    Whether the source of the blogging material is Wal-Mart or John Doe, it makes no odds. The bloggers themselves assess whether they use it or not.

    In fact, it raises the point about the quality of the information/story to the bloggers in the first place - perhaps a more crucial part of the eqaution. If it isn't attractive to the bloggers, to whom WILL it be?!

    Finally, some of the most popular blogs in the world are hardly closed to offers. Check out techcrunch.com and engadget.co who openly review BRANDED products, yet nobody complains.

    Posted by: Paul Fabretti at March 10, 2006 5:38 AM


    Regarding the question of 'ethics', do keep in mind the fairly widespread venomous bile which the mainstream media is only too quick to pour out on blogging.

    because blogging is a threat to their traditional role as consensus manufacturers; blogging forces journalism to, well, become journalists.

    so really, seen in that light, is it at all surprising to find the lamp calling the kettle black?

    Posted by: mrG at March 10, 2006 10:01 AM


    Excellent dialog. Here's a summary of a post I sent other bloggers concerning Wal-Mart and your WOM PR topic.

    For the non-marketing pros, Word of Mouth (WOM) marketing is a term used to describe activities that companies undertake to generate favorable publicity. People are inclined to believe word of mouth promotion because the source is preceived as credible - often someone you know.

    WOM is highly valued by marketers and it has become a managed marketing strategy with significant budgets. It appears a lot of people have just found out.

    Here's a few WOM articles and research reports for your readers (follow the links for detailed information):

    http://www.harrisinteractive.com
    Harris Interactive Inc. analyzed the effect of word-of-mouth communication and found that it strongly influences those making purchasing decisions. The survey shows that word-of-mouth - from friends, family members, colleagues and others - carries more weight than corporate advertising and public relations.

    Survey Respondents
    - 85% word-of-mouth communication is credible
    - 70% ads and PR credible

    http://mba.yale.edu/news_events/CMS/Articles/3952.shtml
    Recruiting Less-Loyal Customers for Word-of-Mouth Campaigns May Be Most Effective According to Study by Dina Mayzlin (Assistant Professor of Marketing, Yale).

    http://www.imediaconnection.com/content/7780.asp
    WOM Tactics: Blogs are Upside Down, January 09, 2006, by Andy Sernovitz. The WOMMA CEO gives a five step program for earning a good reputation with bloggers.

    http://www.atsweb.neu.edu/w.carl/ Dr. Walter Carl, Northeastern Univ. Download the Article: To Tell Or Not To Tell? Assessing the Practical Benefits of Disclosure for Word-of-Mouth Marketing Agents and Their Conversational Partners.

    - Greg Magnus

    PS: I don't know why your blog isn't reading the paragraph breaks in the preview, or it might when posted?

    Posted by: Greg Magnus at March 14, 2006 6:26 PM


    "In a world where we don't have a belief in a single source, you don't have a Walter Cronkite anymore. P.R. is the discipline on the rise," said Richard W. Edelman, president and chief executive of the public-relations firm Edelman.

    "P.R.," he said, "plays much better in a world that lacks trust." ...
    "It used to be I would schmooze you and I was your flack," said Mr. Edelman, whose firm netted about $260 million in 2005. "Today, if we want to get a message into the public's conversation, we just make a post on a blog. If The Wall Street Journal goes after a client, we don't have to accept that anymore. Let's post the documents we gave The Journal; let's show the interviews the newspaper decided not to show.

    "You're not God anymore," he said.

    ---

    I've read this several times and the only word I can use to describe this statement is "hypocrite."

    Talk about questonable integrity. Divine proclamations aside, it seems ironic that in a world that truly lacks trust, people would be more inclined to believe organizations paid to create spin rather than those paid to remove it. Don't be too smug, Richard. The bloggers probably despise your firm even more than the WSJournal and now you're just kissing up to Gizmodo instead of PC Mag.

    Statements like yours greatly concern me as a PR professional. No wonder we're viewed as pariahs within the media community. Keep sticking your foot in your mouth, Edelman. Be sure to discipline yourself and not an associate the next time he/she pitches the WSJournal and gets laughed off the phone.

    Posted by: David Riley at March 17, 2006 12:23 PM


    David I screwed up big time in my comment to ny observer reporter. I clarified in subsequent post on the friday about how I was misinterpreted. Look I am not perfect. I had two glasses of champagne at pr week event. Am sure you can empathize. I do believe in mainstream media. Strong trusted relations with media is key for our business and our clients. In short I apologize to all in the pr business for stupid comment.

    Posted by: Richard Edelman at March 20, 2006 11:55 AM


    Richard,

    I appreciated reading your honest and sincere reply. Unfortunately, yes, I can relate to one too many cocktails. In fact, the day I submitted to your blog, I was suffering from a mild headache thanks to a late dinner and too many drinks with a co-worker. So, it's time for me to eat some crow - After re-reading my response, I wish I could pull it back and be a little more PC but I am glad you listened and replied.

    I have the honor of being able to occasionally speak to the media on behalf of my company and couple of the industries it represents, and there have been one or two times when I've said things that I wish I hadn't. It’s far too easy to provide reporters with a sound bite from PR hell, and who can blame them for wanting to print it?

    I nearly fell out of my chair when I read your comments in the NYO article. I was shocked and disappointment. The last thing we need as PR professionals is to alienate our bread and butter. Our jobs are tough enough, aren’t they?

    I'm an old school PR guy who believes print media, whether on the printed page or online, is here to stay. I don't think industry influencers or thought leaders spend nearly as much time on blogs as they do reading a major daily, or even a good book for that matter, and I highly doubt they look to blogs to help them make well-informed business decisions. To me, blogs are nothing more than glorified chat rooms. Perhaps they will grow up enough to one day become a reputable source of "news" but that becomes a little difficult when there’s no barrier to entry. Me, I’d rather read the good ol’ WSJournal to help me better understand what’s happening The Street than to read John Doe’s blog on “Hot Stocks.”

    I'll get off my soap box now.

    Keep up the great work. Your agency is truly one of the best and a model for many.

    Posted by: David Riley at March 21, 2006 8:37 PM


    DR you are a gentleman
    Your comments were received in the positive spirit of the blogosphere I deserved the criticism I always tell my clients don't make those type of over the top comments Especially when you are dealing with a complex topic I endorse your view on the mainstream media Let's stay in touch

    Posted by: Richard Edelman at March 22, 2006 10:59 AM


    I've seen several comparisons between bloggers and journalists, and their use of anonymous sources, and the question being asked is, "If journalists can do it, why can't bloggers?" This comparison falls flat when you look deeper. Journalists don't take press releases and print them word for word, especially without representing at least one alternate point of view. If they do use most of what the press release says, they definitely have to disclose what the source of the information is. If for some reason they can't, then they have to do their best to get the same information from another source. In the instances in which they do use anonymous sources, it is because the information (purely factual, not opinion) could not be obtained anywhere else, or because the source would be at risk if the information was traced back. To compare journalists' use of anonymous sources with bloggers who spit out press releases on their blogs is ludicrous!

    Posted by: Nicola at July 17, 2006 9:40 AM


    Nicola,

    Ok I buy your thesis but to hold bloggers to an even higher standard than reporters is also fatuous note he contretemps over a blogger using WalMart materials without attribution which led to ny times story on how pr firm Edelman was using the credulous blogosphere. Just silly conclusion.

    Posted by: Richard Edelman at July 17, 2006 4:01 PM


    Mr. Edleman:
    Can you come clean about the site Working Families For Wal-Mart? And the sister site, Georgia Families For Wal-Mart?

    I'm curious about the origins of these fake blogs/sites? Did you create them?

    Since I now appear front and center on one of these pro-Wal-Mart blogs/sites,

    http://georgia.forwalmart.com/

    I think it's only fair to ask these kinds of questions.

    FYI, no one asked MY permission to excerpt my (idependently crafted) column. Not that anyone ever ask for permission for anything on blogs, but since Working Families For Wal-Mart is SOOOO obviously un-transparent, I'd at least like to know what kinda propaganda machine I'm being used for.

    FYI, my column originally appeared here:
    http://www.georgiapoliticaldigest.com/

    Cheers,
    Grayson
    Atlanta writer/producer
    www.truegritz.com

    Posted by: Grayson at August 19, 2006 9:43 AM


    Dear Mr. Edelman,

    Why did Wal-Mart send Andrew Young as it's Ambassador for Working Families for Wal-Mart? It seems to be PR strategy gone wrong.

    After Young's apology, Black pundits explained the comments as being about inner city residents paying exorbitant prices for spoiled meat, to outsiders while never having the opportunity to own a store themselves. It is true that officials all over the country have had complaints of shops selling postage stamps for a dollar, and outdated baby formula. Meanwhile, the ADL and other organizations stated there was no worthy explanation for the stereotypes he offered. With that, Young resigned from his post as an image builder for Wal-Mart. Wal-Mart ruined an icon.

    Back in February, when Young took the post, Bruce Dixon of The Black Commentator called Young "The Shameless Son", writing, "The cynical misuse of his stature as an icon of the Freedom Movement, preacher, former elected official, and honored elder in black America to mask and obscure the crimes of his corporate client marks Mr. Young as nothing more nor less than a corporate whore." When WAOK-AM radio asked Young to justify his position, you could hear the tomatoes flying through the air. Callers bashed Wal-Mart as a union crushing low wage paying giant dumping "its health care costs on the public sector while receiving government subsidies."

    Did Wal-Mart NOT know the Civil Rights Leader would have an uphill battle defending Wal-Mart to poor blacks? The African American press was hanging him out to dry. Trying to get on the level of inner city customers who have a love hate relationship with mom and pop shop owners was always going to be a bigger task for Young, than it would be for say, Spike Lee. Maybe someone at Wal-Mart watched Do the Right Thing, and thought they could cast Young as Spike's character Mookie, fighting Sal's Pizza while Raheem plays Fight The Power on his boom box until the cops show up? You got your Civil Rights Leaders mixed up. John Lewis is the one who still goes out and gets arrested, putting his reputation on the line for social causes and is applauded by the masses.

    Let me explain. Today's black family is made up of parents who have only heard second hand of Young's work with Dr. King. That movement successfully galvanized African Americans from both sides of the tracks via Young explaining the movement to the have's, and John Lewis getting in the trenches with the have-not's. While inner city blacks respect Young, they don't feel they have anything in common with him. Middle class blacks respect Young, but don't feel that he is accessible. As respected as he is, Young likely has the most "street cred" with the mainstream business community. Young shopping at Publix or Kroger works. Young with an American Express Card works. Since Spike Lee would have declined an offer, let Fantasia Barrino be the spokesperson for Wal-Mart in the inner city trenches. That is credible. If you need someone who can do no wrong, ask Queen Latifah who appeals to all groups. Now is NOT the right time to ask Bill Cosby to talk to blacks about shopping at Wal-Mart. Nor should corporations hire Michael Jackson just because he is black. Nor should you look for "street cred" from P.Diddy. Puff isn't getting "his sexy on" in Wal-Mart. The day I see Puffy pushing a cart on TV, I will know I have gotten really old. Bill Clinton would be a great choice, you'd have blacks flocking to Wal-Mart. Isn't he from Arkansas? I know, you are scratching your heads, "Why didn't we think of that!"

    Just because you like Gloria Estafan's music doesn't mean you send her to build Wal-Mart's image with New York Puerto Ricans. Let me relate this really sad story. Some Frenchmen were visiting Detroit and got lost. They stopped at a gas station to ask for directions in the worst area of town. They were killed. This is a sad story about naivete. So is was this strategy of hiring Young for this task. Yes, it is true that Young was nominated as an Ambassador. Blacks were so proud. But who nominated him? Not a Wal-Mart cashier. He was elected Mayor. Blacks were so proud. Who voted? The same people who always vote. Voters tend to be old people, don't they? But if the Royal Bank of Scotland needs a spokesman, Young is a great choice to appeal to that segment of the black community that is a most likely RBS customer. Blacks would be so proud to see Young in this role. Make them proud, which is what he has always done for black people, and they will find what he has to say credible.

    Wal-Mart serves the middle and lower class. I don't know if this was Wal-Mart's idea or Edelman's, but the more Young tried to get in the trenches to explain himself to Blacks, the more he found himself in trouble with everyone. Note to Wal-Mart, please don't ruin anymore icons.

    Posted by: TB at August 22, 2006 11:21 PM


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    March 2, 2006

    Nothing Stupid About This

    I met earlier this week with Erik Hawkins, CEO of PureVideo, owners of StupidVideos. Any of you with teen age kids have been exposed to email snippets sent along from this site, including a cat getting caught in a ceiling fan or the immortal Numa Numa song now in its Sock Puppet version. Don't laugh, folks, this site is now the fifth largest streaming content destination on the Web, streaming 50-80 million videos per month and 3.7 million visitors each month. The average video clip is 24 seconds. There is plenty of discussion about each video, akin to an Amazon book review. The audience is largely boys/men ages 12-24. Seventy five percent of the audience is in the US, with the balance split between the UK and Scandinavia.

    The next generation of the site will offer a community feature, in short a friends network. There will also be collaborative filtering, where you are automatically fed videos that are similar to those you have selected (again think Amazon book recommendations). Content will be able to be ported to Windows Mobile, generic MPEG 4, PSP and other mobile devices.

    How does he make money? Advertising is the number one source, with one ad played for every seven videos viewed (not by viewer choice by the way--I got a Budweiser ad). He hopes over time that Subscription fees, generated by revenue splits with mobile providers, will become a more important source of funds.

    So why does any of this matter for those of us in PR? And what should we be doing about it?

    1) Note that the tendency of these new media is still to rely on Advertising for the bulk of revenues. Yes it has to be a different form of advertising, more hip, less sales oriented but it is still Advertising.

    2) This network is relying completely on consumer generated video. This underlies Yahoo's decision to reduce the amount of money going to proprietary self generated content because it is expensive and not what the audience wants.

    3) As communities are self segmented, with niche audiences, there is a need to organize meta communities which bridge across the divides. My new colleague, Steve Rubel, suggests that meta-tags can help to create community pull.

    4) Stupid does not mean anti-corporate. Note that the #1 rated video on the site is the Ebay song. Companies that get it can have a bit of a sense of humor, loosen up the automatic control device on the corporate psyche, and get huge return in a hard to reach audience skeptical of corporations.

    5) There are opportunities to work with companies like PureVideo on cooperative PR oriented ventures. Let's assume you work with a car company. Why not suggest to the stupidvideos.com audience for a Halloween promotion that a $10,000 award awaits the producer of the best stupid video on pumpkins and cars. The possibility of fame tied to money is powerful.

    6) Why not reinvent product placement by giving avid community members samples David Weinberger's immortal word swag so they can make videos that help to co create the brand reputation prior to brand launch?

    Let's commit to taking a few risks so that we can achieve a real land grab from the advertising guys. We cannot self-segregate and say that we only care about serious content and reputation management. We can be the future stewards of brands but only if we establish these powerful emotional connections with passionate consumers who will radiate the message to their peers.

    Several Edelman bloggers have banded together and recently launch talkshop to facilitate discussions across our own network about building brands through word-of-mouth.

    Posted by Edelman at 2:35 PM | Bookmark and Share

    Comments

    "Let's commit to taking a few risks so that we can achieve a real land grab from the advertising guys. We cannot self-segregate and say that we only care about serious content and reputation management. We can be the future stewards of brands but only if we establish these powerful emotional connections with passionate consumers who will radiate the message to their peers."

    You are writing my company's future. I am deeply grateful. Thank you.

    Regards,

    Brian Connolly
    President
    Furthermore, Inc.
    http://WePublishing.com

    Posted by: Brian Connolly at March 2, 2006 9:16 PM


    Someone's finally figured it out: what worked on America's Funniest Videos, works on the Web.

    Posted by: Mike at March 3, 2006 4:15 AM


    Just to respond
    Only data I have was from the single site stupidvideos.com Which was scandinavia at 12% of users Will have more from Technorati in June

    Posted by: Richard Edelman at March 3, 2006 11:43 AM


    BC good man keep pushing it

    Posted by: Richard Edelman at March 3, 2006 11:44 AM


    Dear Richard Edelman,

    Your latest blog on stupidvideos.com got me to thinking and I thought about http://www.bigchampagne.com/. This firm tracks all the peer to peer downloads of music from all the popular file sharing sites and conveys that data back to record labels and broadcasting companies in regards to what consumers are really listening to. I thought how can PR utilize this concept of file sharing since this is a type of word of mouth communication between users all over the world. Companies could release digital products on these sites or new specialized sites. Any number of products like XBOX video game demos or even digital coupons could be traded on a particular site. Multiple product and product lines could be evaluated at once. In the same manner record labels can determine what song should be the next single for release companies could gain insight on their products potential success or failure in the market place broken down by demographics and regions.

    Keep Pioneering ,

    Djuan Smith

    Posted by: Djuan Smith at March 7, 2006 9:55 AM


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