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June 22, 2009

In Defense of Premium Media

Robert Thomson, editor of the Wall Street Journal, addressed a group of McGraw Hill Company executives on Thursday evening. He mounted a spirited defense of premium mainstream media, citing its vital role in educating the populace and in pursuing investigations that keep business and government honest. He worried openly about the business model for his industry, concerned that revenue is being skimmed by aggregators who are plucking choice paragraphs from authority media, then collecting the bulk of the advertising revenue. He disagrees vehemently with those who argue that content wants to be free on the Web; he believes his own paper proves the validity of payment for premium content. Here are a few of the important quotes from his speech:


1) There is an exponential rise of opinion journalism as the factory of facts is being closed down. Professional journalists may have attention deficit disorder but they do provide a reasonable account of important events.


2) As revenue is skimmed by aggregators, served up by search results, there is a drought of diversity in journalism. Readers are the losers in a world dominated by content verticals. But society itself is content horizontal—people are interested in wide array of subjects and we all benefit from information described from different perspectives.


3) Content creators must take their place at center stage; the audience must buy tickets to see the performance. People will more likely pay for packets of articles than individual pieces.


4) The advertising model for premium media relies upon demographic information such as income and education. Aggregators are simply selling cost per thousand, without regard for quality of audience.


5) People are creating their own “Daily Me” newspaper, taking a bit from each of the mainstream media, a by-product of an aggregator sensibility. The reader is satisfied with the small bits of text excerpted from articles, generally does not go on to the individual mainstream media site. The paragraphs taken by the aggregator are no longer just the leads of stories; now there are quotes plucked from the middle of articles, thereby making aggregation richer.


6) Mainstream media must improve its own search capability. Search will be refined so people can pay by article via an easy payment facility. There will also need to be segmentation in the filter, by geography or line of business.


Steve Adler, editor of BusinessWeek, offered his own cogent views on the way forward for mainstream media. He argued that editors accustomed to organizing vast amounts of content are better able to make sense of the surfeit of material on the web. He acknowledged the value of consumer generated content, especially around events such as the revolt in Iran, noting that media is increasingly likely to integrate regular people’s views and reporting to enhance the overall experience. Here are highlights of his rejoinder:


1) We are quite confident about business journalism as a valid basis for a successful enterprise. People are willing to pay for business news. But are they willing to pay for quality journalism on world events, to fund bureaus in Iraq or Pakistan? Do people want news as much as we think they do?


2) We need to make model of digital delivery closer to a magazine format to keep readers on our sites. We have to add value by making it easy to use our material even better.


The mainstream media has put itself into this strategic box by allowing in most cases the aggregators to use content without paying. Now readers will have to be retrained to pay for content they value. I believe this will happen—notice the successful migration of sports and entertainment content to paid platforms. There is evidence of the value of quality media in the Edelman Trust Barometer, which finds that business magazines are the most trusted source of information on companies, at 55%, followed by financial analyst reports at 50%. There is then a significant drop off to radio, TV and newspapers in the 30-35% range. Let us hope that the new approach to pricing of content preserves a healthy business media sector because its objective commentary is key to the recovery of trust in private enterprise around the world.

Posted by Edelman at 11:37 AM | Bookmark and Share

Comments

To me, this is just another incomplete argument for pay models from a newspaper executive.

Do you really think people will start paying for standard news? I don't think they will. When people can get it anywhere else, why wouldn't they ignore a place that charges them just to read the content? If newspapers can concentrate on adding some sort of value for their readers, or added service, perhaps they could charge for that. But not just for content, in general.

In terms of quote # 4, isn't there huge potential for advertisers online? Regarding traditional media, advertisers were forced to shell out dollars for all the eyeballs in a given circulation or audience, even if half those eyeballs would never care about the product. Online, they can target people right down the individual, only showing the ad to people who are interested in their product. Even better, why not only pay for the eyeballs that actually click on the ad.

Patrick

Posted by: Patrick Ambron at June 23, 2009 4:23 PM


I feel like these are arguments in support of vertical media, such as much business journalism. The WSJ is in a fairly unique position as a business paper containing tradeable information that business people must have, even if they pay. The position of the NYT or other general interest paper, however, is much more precarious. I don't see people lining up to pay for general interest news.

I do, however, echo many of the concerns about the decline in value of the information raised by Thomson and Adler. There is real danger if the news media goes bust.

Posted by: Thomas Crampton at June 27, 2009 7:49 AM


Richard, this seems like an attempt to "pitch" a new business model and throw the blame at consumers and new technology for the loss of newspaper revenue in a digital age. I have a few suggestions.

1) As Editor of the Wall Street Journal, Robert Thomson should first and foremost remember that he's a journalist by focusing on readership and then think of revenue. Of course, newspapers have to make money to survive, but frustration or complaints are not going to cause technology to stop advancing, nor will users wean in their usage of and participation in it.

2) Every point that I read seemed to plead the case for premium news services, but where is the evidence that shows how satisfied the subscribers are? If the product being sold is not satisfying the customers who receive it, then changes and adaptation need to be made to fit consumer needs. Thompson mentions how important it is to pay attention to his audiences, yet if he was paying attention, he might notice that his audience (both potential and current) are shifting their behaviors in either viewing or writing about the news.

3) Hire a public relations practitioner or agency instead of fighting and criticizing them. This is a great opportunity for Thompson to see the value of public relations. As a PR Coordinator at my campus newspaper, I was able to stimulate much interest by paying close attention to comments and suggestions made by readership and sources in articles. The "flacks" that journalists don't give much credit to could actually be the key to saving the newspaper industry.

It's definitely food for thought and much better than complaining about how new media and social journalism are making things bad for his business model. Steve Adler seems to be on the path that Thompon should be on.

Posted by: Mark Taylor II at July 1, 2009 9:52 AM


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June 15, 2009

Double Nickels

I turned 55 years old today, a bizarre concept but certainly the best option given the alternatives. Here are a few observations from a middle-aged (though desperately fighting it) vantage point:


First, you are going to get knocked down in life. The question is whether and how quickly you will get up again to rejoin the race. If the past year’s health challenge has proven anything, it is the benefit of fast remedial action and dogged determination to get back to form.


Second, maintain your inner child. I still read the sports page first thing in the morning. I love playing basketball and tennis. I am not self-conscious about dancing at parties. I laugh at silly movies (Wedding Crashers and Young Frankenstein standard fare) and go on rides at amusement parks (bring the Dramamine).


Third, keep learning and growing. I read books constantly (best new ones on revolutions of 1848 and Edmund Morgan’s American Heroes). I was thrilled by my recent trip to Abu Dhabi; appealed to my sense of adventure, the emirate’s sheer drive to succeed and the long term plan to incorporate culture into lifestyle.


Fourth, put your family first. When I woke up this morning, I had a sign on my door from my middle kid, who told me I was the best dad in the world. I try not to do business dinners and to keep home entertaining to a minimum. You don’t get the time back…believe me I know given that child #1 is already out the door, on to the workplace. Spend time with your parents—I call mine every day.


Fifth, network in order to build your circle of acquaintance but remember that your friends are your real asset. Help them get through divorces, job disappointment, problems with progeny. If you have a misunderstanding, go back and repair it. Give more than you receive.


Sixth, remember that reputation is all that you have. Money and possessions are temporal. I would urge real consideration of the Obama message on shared sacrifice and community purpose. Keep your ego in check and remember no individual can make as much impact as a team working together.


So there you are, my simple guide to a good life as I keep charging straight ahead.

Posted by Edelman at 2:45 PM | Bookmark and Share

Comments

Happy Birthday Shout Out-For Mr Edelman.
I am now 73 at 55 it is all uphill from now for you !

Posted by: marshal sandler at June 15, 2009 4:14 PM


Happy happy birthday. I love this list!

Posted by: mari at June 15, 2009 4:30 PM


Thank you for sharing - this is a great list. Hope you have a very happy birthday!

Posted by: Kate, RD at June 15, 2009 4:30 PM


Richard,

Your personal post is reflects the words of the influential American psychologist, Carl Rogers:

"What is most personal and unique in each of us is probably the very element which would, if it were shared or expressed, speak most deeply to others."

Best wishes for 55 more.

Posted by: Hugh Campbell at June 16, 2009 12:15 PM


Well said, and done, Richard. Happy Birthday.

Posted by: Steve Shannon at June 16, 2009 1:06 PM


Happy B-day, big guy. You're still my hero!

Posted by: Scott T. at June 16, 2009 3:33 PM


Hi Richard

Happy birthday. Your comments reminded me of my first presentation at an Edelman managers' meeting in Chicago more than 30 years ago when I was asked to list my priorities in life. They went something like this:

1. Family
2. Friends
3. Colleagues at work
4. My soccer team
5. My dog (long gone)
6. Clients

My reasoning was quite simple: If I didn't get Nos 1-5 right, I wouldn't be able to deal with No 6.

Fondest regards to you and your family, Ruth & Dan.

Posted by: David Davis at June 17, 2009 2:35 AM


A belated Many Happy Returns of the Day, Richard, and thank you for a very powerful piece! All your six points touched a chord deep within me. Yes, family comes first and friends are very important. And keeping the inner child alive in us as we get older. And being a student for life! I am going to forward it to all my friends turning 40! Thank you for sharing. May you have many years of a good, healthy and happy life with your family - and more such pieces from you!

Posted by: Allwyn Fernandes at June 17, 2009 3:06 AM


"Fourth, put your family first..." Huh? Anyhow, happy birthday from a fan.

Posted by: Logan at June 17, 2009 12:53 PM


Here's to reading about and learning from rules 7-12 over the next several decades. Happy B-Day, Richard.

Posted by: Steve Peckham at June 17, 2009 2:30 PM


All the best for your birthday,Richard.
A lot of health and luck for 55 more.
Come to Croatia once and enjoy with us a good fish and wine.

Posted by: Edvin Jurin at June 18, 2009 1:22 AM


Great post, and happy belated. I'm just getting started in my search for a job and having recently been 'knocked down', your words have served as comforting encouragement. This list is just as applicable to GenY as said middle-agers.

You mentioned having been knocked down health-wise, but I also assume you've experienced these setbacks throughout your business career. Have any tips for 'getting back on the horse' in this sense?

Posted by: Jen Lynch at June 18, 2009 1:48 PM


A very good post. Hope your birthday was a good one and that you have a nice Father's Day weekend!

Posted by: Palmer M. at June 19, 2009 10:51 AM


Well said Richard! Onward and upward.

Posted by: Dan Levitan at June 20, 2009 2:15 AM


Well said, Richard. Inspiring, as always. Happy Birthday

Posted by: Andrew Silver at June 22, 2009 7:30 PM


Richard, congratulations on your birthday and the professional and personal triumphs of a landmark year.

Great guidelines, so many confuse simple with easy! Keeping it simple raises the probability of success with maximum effort in every channel of effort.

Best,
Barry

Posted by: Barry Collodi at June 24, 2009 5:46 PM


Always enjoy your insightful posts on this must-read blog. A belated happy birthday.

Posted by: Michele Nix at June 25, 2009 11:13 PM


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June 10, 2009

PR in a World of Expression

I am delivering the opening speech at the New Media Academic Summit that begins this morning at Georgetown University. This is the third annual confab organized by Edelman and PRWeek to discuss how social media is changing public relations and mass communications. More than 100 professors from the US, Canada, Europe and Latin America are joining for the two day session. If you’re interesting in watching any session live go here. I am using the opportunity to discuss Public Engagement—the combination of policy and communications which enables corporations/organizations to engage credibly in a stakeholder world.


Our traditional business of media relations is affected by the shrinking news hole, as reporters are laid off in response to an unprecedented decline in advertising (digital pennies earned as print dollars are lost). Media is incorporating reader feedback, short-form video, discussion and news aggregation. There is a dispersion of authority, as people shift away from sole reliance on mainstream media or traditional influencers such as government or CEOs, towards those with people with experience, passion and voice earned by knowledge or frequency of their posts. Consumers are moving away from instant gratification toward instant justification--from what they want to what they need. Government is the new “big foot” with an increasing stake in business, insisting on new levels of transparency, reduction in compensation and social benefit beyond shareholder value.


We have no choice but to evolve or die. What is our role in the future?


Public relations people must advise on policy, beyond how to communicate. We should offer a view on all important decisions to be taken by the corporation, from product pricing to supply chain to warranty length. We offer unique insight because we are actively engaged with the newly empowered constituencies, from civil society to employees to impassioned consumers. What you do determines your success in what you say.


The tenets of Public Engagement apply specifically also to the communications aspect of our business. We need to do the following:


1) Integrate Search into the PR: Our work must be crafted for optimized search but also for reputational search and social search (since Google increasingly ranks social content from Flickr, blogs, Twitter etc.). We can prioritize media and blogger outreach on the basis of which reporter/person/outlets helps most in search. We can create “embassies” for clients within social networks like Facebook and Twitter so that there is an outlet for suggestions and complaints. Here is our white paper on search and PR.


2) Mobilize the Influencers: We have always engaged credible experts to provide independent insights for mainstream media. Today, we can uncover influencers of all stripes--the people who are passionately interested in a given area--and provide them with early access so they can publicly discuss product or corporate initiative. An influencer is not someone (like Ashton Kutcher on Twitter) with millions of followers, rather it is a person who is truly ‘engaged,’ based on how many times an individual’s posts are linked to and re-tweeted.


3) Inform the Conversation: We can no longer rely upon readers to go to mainstream media or to client’s own web site. We need to go where the people are, whether in social media or in comments on blog posts (be transparent about your client’s interest!). We must also provide people with relevant utilities, whether through the web, iPhone or Pre (Disclosure: Palm is a client) apps.


4) Every Company a Media Company: Companies can offer real depth of content from their core area of knowledge, such as J&J Baby Center, the Web's #1 global interactive parenting network. We can help clients engage their consumers to co-create their brands, and to curate conversations happening around the web on a given topic.


5) Be Present and Consistent Everywhere: The average person uses eight sources of media each day. That same person needs to hear or see something three to five times from different sources in order to achieve belief. So we need to involve audiences consistently across all mediums, adapting the discussion and style to the specific medium. So let’s collaborate on Facebook, entertain on YouTube and offer customer tips on Twitter. For instance, the Butterball (a client) Turkey Talk-line now offers mobile texting tips, hosted web chats, a partnership with Bravo’s Top Chef show and a Cellufun mobile game.


6) Democratic and Decentralized: Let’s give voice to the people. The Ben and Jerry’s (a client) Facebook page has nearly 1 million fans who can create their own flavors, take interactive polls, give virtual gifts, connect via Twitter, view and discuss videos.


The PR business must move from pitching to informing, from control to credibility, from influencing elites to engaging the new influencers. Trust is established through continuous conversation and appropriate behavior. PR can become the communications partner of choice in the coming decade. We have little choice but to move to seize the mantle.


Here is my presentation (note white navigational arrows on pale gray to the left and right of each slide):





And here is my introductory video at the Summit:


Posted by Edelman at 8:13 AM | Bookmark and Share

Comments

Bravo

Posted by: Dan Koifman at June 10, 2009 10:08 AM


As a truly engaged influencer :) that received your content via other even more truly influencers I may thank you deeply for this summary on ongoing 3.0 developments, spiced up with your excellent PR knowledge and insight. Regs from Berlin!

Posted by: Steve Johnson-Wozowiecki at June 10, 2009 11:18 AM


It is Darwinism at its finest. Seriously though, the industry is changing and we must stay in (or ahead of) the game. Using social media isn't going to cut it.

Posted by: Sarah Evans at June 11, 2009 10:09 AM


Richard - The industry has needed to hear this message from your level for some time. I've shifted my firm away from traditional media relations and towards creating partnerships and relationships that make sense. Not sure there's much of a future for firms which won't make this evolution. Keep charging.

Posted by: Philip Chang at June 11, 2009 10:20 AM


Thank you for this article! With more than a decade in the PR and Marketing industries, I completely agree with you on all points. Now, how do we convince the C Suite?

Posted by: Lisa Willis at June 11, 2009 12:25 PM


Well done, as always. It's exciting to think about where all of this is headed. Those who ignore it will find new careers but it won't be as part of the future of PR.

The messages "be everywhere, be consistent, be engaging" are messages we've been successfully sharing with prospects for a few years now. Clients are beginning to trust that counsel and it's nice to see industry colleagues of your influence further demonstrating the ROI of such ideas.

Christine Perkett
http://www.twitter.com/missusP
http://www.twitter.com/PerkettPR

Posted by: Christine Perkett at June 11, 2009 3:25 PM


I watched two of the live webcasts from the event.

Thank you for tipping us off about it and for making access free to external audiences.

The content provided excellent food for thought.

I was particularly inspired by comments from Edelman's Insight guy in the last session of the day - very insightful, fresh thinking.

Posted by: Ben Caspersz, Claremont at June 11, 2009 5:09 PM


The problem is that business schools adhere to and teach the PR = publicity stunts and coverups myth. Until PR gets serious about educating the freshly minted MBAs coming out of business schools (I should know, I suffered through one of those outdated models) it's not going to happen.

Posted by: Debra Bethard-Caplick, MBA, APR at June 11, 2009 7:23 PM


Dear Richard,

I like the concept, "democratic and decentralized". As a poli sci grad and soon to be PR practitioner, I can see the value of this - corporations will have to be more transparent and I think this is a good thing.

It's obvious that Edelman is taking a leadership role in new media. l am sure the cross between new media and academia at the summit at Georgetown University will help bring credibility and understanding to this important social phenomena.

Posted by: Laura Casselman at June 11, 2009 10:24 PM


This is a very insightful article. As a student of public relations graduating this fall, it is a very interesting time to come into this industry. Although I am not making a career adjustment from ‘the way it used to be’ to adapt to social media, it is the same learning curve to understand and make the best use of the new mediums. It is the role of a PR practitioner to not only be apart of these changes but to lead clients, bosses, or other management to accept the concept of decentralized control and embrace the opportunity to engage with an audience on the same playing field.

Posted by: Laura Bechtel at June 12, 2009 12:36 AM


As a current public relations student I am finding what you are saying to be true. PR must not, and cannot afford to be, one dimensional. With all of the social media tools to utilize, and with the economy in the current state it is in, practitioners and firms must seek new and creative ways to evolve communication and its relationships. Kudos for being a leader in this change and for making the message heard.

Posted by: Nicole Baumgartner at June 12, 2009 8:28 AM


Beautifully written, concise summary of the decentralization of information today. I love the idea of de-"silo"-ization of the PR function to meet the way information flows today (up, down, and sideways). I know PR can and should have an expanded role within our organizations and with our clients, and I was saying to someone today nobody can say we can't - because there is no degree in social media. Who is to say PR is not just as qualified as anyone else to speak with clients, customers, shareholders, policyholders - the very people we've been trying to reach thru the media for our careers? They are no longer declared off-limits to PR and it's great. I think PR gets it. We know we get it. But how do we convince our ad agency bosses and clients that the role of today's practitioner has changed? I'm evolving but feeling held back by employers who still think of PR as press releases and clip books....

Posted by: Sheri Rice Bentley, APR at June 13, 2009 12:13 AM


Richard, as you know I would agree with your outlook on such matters, but what I notice is that compared to last year, the diagnosis and the Rx are pretty much the same.

These days the ‘implications for PR’ discussion is getting stale, in part I think because a lot of the self-styled social media ‘PR 2.0′ punditocracy who occupy a center stage that owes much to their just having been online using the new technology first…to be much admired from a pioneering perspective) weren’t in a lot of cases really on the PR industry stage before then. They weren’t ‘PR 1.0′ people or even practitioners during earlier analogue days in the early/mid-90s. There are some exceptions, but much of this crowd is so into the technology, they can’t map the latest cool new app to the real consulting world.

Then, on the other hand, a lot of the more experienced true-blue PR pros just don’t have the innate grasp of the technology, which changes in a more nimble way than the manner to which they have become accustomed. Most of these folks know that social networks are important, and may even be skilled rhetoriticians making exciting speeches about the brave new social media world, but they aren’t personally comfortable with the pace or the processes demanded by digital communications.

Because many of the people within these two solitudes often don’t talk to each other or understand what the others are really saying at the ‘unconscious’ level (and the generational divide plays a role here), we’re not hearing a lot of fresh analysis lately - especially of the contrarian variety as there's this tendency for busy people to simply remember and then repeat the latest breathless buzzwords.

As always, the backbone of our industry - the 20something account executives on the front lines of publicity - will take matters into their own hands and shape the future as they can fuse their consulting savvy with social media know-how into a new PR DNA.

Posted by: Bob Pickard at June 13, 2009 10:08 AM


Richard,this is a completely new dimension and new strategy direct approach platform for PR industry itself and clients,excuse me - incoming partners. Now it is our turn and historic role to convince our new partners that the things are going to function in this way. Congratulations and rgds from Croatia.

Posted by: Edvin Jurin at June 14, 2009 2:17 AM


Bob,

I do feel that I have taken steps in this speech beyond last year’s concept,
specifically the focus on search, the use of corporate embassies in social networks, distinction between influencers and amplifiers.
But of course you are correct in pointing to need for education of our PR team; that is why we are concentrating our Edelman University resources on this evolution in FY 10.

Richard

Posted by: Richard Edelman at June 15, 2009 11:38 AM


Richard,

Your speech at the New Media Academic Summit and this posting is a step toward your 2/20/09 goal:” We Will Prove You Wrong”, responsing to Jeff Jarvis’ contention that lawyers and PR people cannot evolve their business models “because they have clients. I am not holding my breath, till lawyers even attempt to modify their business model.

Posted by: Hugh Campbell at June 16, 2009 1:36 PM


Richard, I was at Vision in Vancouver last year and heard you speak about the future of PR in the face of new media. It was inspiring then and your work now is a great reference to take to those whom I work with who are reluctant to adapt to new realities. Thanks for being so open with your resources and diligent in your research and education of the engaged and listening.

Posted by: Regan Hansen at June 17, 2009 12:15 AM


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June 5, 2009

The MBA Oath

Adi Ignatius, Editor, Harvard Business Review opens the June edition with:


“The public’s trust in business leaders has never been weaker. According to the Edelman Trust Barometer, released in January, trust in U.S. business dropped from 58% to 38% in one year. European businesses are in nearly as much trouble with the public. Businesses in emerging markets are faring better—but not by a lot. If companies can’t address this problem, an economic turnaround may be delayed indefinitely.”


Trust in CEOs as spokespeople dropped to an all time low of 17% in the US, lower even than in the year following the Enron debacle. As many of the protagonists in the drama were classmates of mine at Harvard Business School (Rick Wagoner of GM, Stanley O’Neal of Merrill Lynch, John Thain of Merrill Lynch, Jeff Skilling of Enron), I found Harvard President Drew Faust’s comments during the 100th Anniversary of the institution last fall to be important and well-timed. She spoke about stone-cutters working on a great cathedral and concluded that of the three types of laborers, the most effective was neither the one trying to build his section most beautifully nor the one who was just doing his job and collecting a check. It was the team player devoted to success of the enterprise.


In the wake of that celebration, two professors at the school, Rakesh Khurana and Nitin Nohria, wrote an article in the Harvard Business Review, titled, “It’s Time to make Management a True Profession.” In the piece, they argued for a Hippocratic oath for business people, a higher standard than making money for yourself. As Professor Nohria told me on Wednesday, “The average person’s view of a business executive is one who is entirely self-interested, a Gordon Gekko character from the movie Wall Street, not even aiming for maximizing shareholder value but to enhance personal net worth.”


As an outgrowth of that article, the newly elected presidents of the HBS class of 2010 visited the professors and said they were willing to embrace a higher standard. A student from the class of 2009, Max Anderson, took it upon himself to draft the MBA Oath. Among the important precepts are commitment to ethical behavior, recognition of need to balance economic, social and environmental prosperity, plus a need to manage one’s career beyond self-interest by considering the needs of both the company and society. Four hundred twenty five of the 900 graduates of the class of 2009 have signed the oath, plus 100 others at business schools across the world. This is an important first step toward business regaining the public trust.


Professor Khurana told me that MBA education must also change profoundly. “We are living in a new context. If you cannot scan the environment, build alliances, shape the discourse, find the hard and soft constraints in a stakeholder society, you will not be an effective manager.” He believes that graduates of HBS cannot do this type of analysis. “They are unsettled about this knowledge gap; they believe they will have to learn it on the job. We need a coherent intellectual framework.”


Both of the professors agreed that the present MBA course teaches students to integrate across functions, from accounting to finance to marketing and production. “But the world is now much more complex,” Khurana stated. “We must teach systems thinking, with feedback loops on decisions. We are now just too linear.” Professor Nohria advocates training of MBAs in cognitive, process and emotional capacities. “We must get to enlightened self interest, beyond narrow self-interest. To do so, business leaders must think about problems using multiple intelligences.”


The challenge for business is not whether companies are entitled to make money but how they make money. Simple reliance on economic justification is not sufficient; there now needs to be social justification, or as Professor Khurana describes it, “Legitimacy earned by acting in concert with the norms of society, moving from business as an extractive to a value-creating mode.” Just as communication has evolved, from a top down set of messages delivered by the CEO to a continuous conversation among peers, the challenge to management schools is to teach functional skills and environmental analysis. It is only with complex thinking that best decisions will be taken.

Posted by Edelman at 10:42 AM | Bookmark and Share

Comments

Great blog. How many would sign the document if they knew they would lose their degree and ability to work if they engaged in inappropriate behavior -- just as a physicians and attorneys lose licenses? Ask them to put their signatures where their money is.

Posted by: Louis Tharp at June 7, 2009 5:15 AM


Are you going to take an oath to safeguard the interests of your coworkers? That means that you could never work on starting a competing company at night. Since that would be a direct violation of safeguarding the interests of your coworkers.

Are you going to take an oath to seek a course that enhances the value your enterprise can create for society over the long term? This means that you could never start an enterprise which merely creates value for society over a short period. For example, you'd be restricting yourself from purchasing a video rental store since that might cash flow in the short term but obviously won't create any value for society over the long term.

Are you going to take an oath to guard against decisions and behavior that advance your own narrow ambitions but harm the enterprise and the people it serves? This means that you need to guard against the decision to leave a company if you think the company will be harmed by your departure. The decision to leave obviously only advances your own narrow ambitions.

Are you going to take an oath to observe EVERY single law in existance? This means that you are taking an oath not to J-walk, etc. unless you also seek a means of reforming those laws. This one is probably the worse issue with this oath. This point CLEARLY pushes this oath beyone the spirit of good faith observance. This point clearly forces signers to observe all laws to the letter regardless of the spirit of ethics involved, therefore, this oath can't be signed towards the intention of merely following the "spirit" of the oath. This point makes is clear that this oath must be observed to the letter.

Are you going to take an oath to develop all managers serving under you? This means that you must continue to put time and energy into developing all or your employees (no matter how bad) if they happen to be a manager.

Are you going to take an oath to strive to create sustainable prosperity worldwide? This means that you'll be violating your oath if you are only striving to create regional or national prosperity. By the way, I don't know what exactly environmental prosperity is.

Posted by: Natasha at June 16, 2009 11:13 AM


Richard,

In the spirit of your “The MBA Oath” posting, I find the following relevant to; ethical behavior, stakeholders and self-interest, respectively:


Ethical Behavior - Warren Buffett Quote

"I look for three things in hiring people. The first is personal integrity, the second is intelligence, and the third is a high energy level. But, if you don't have the first, the other two will kill you." --- Warren Buffett

Stakeholders – Excerpts from The Unbounded Mind: Breaking the Chains of Traditional Business Thinking

Stakeholders are any individual, group, organization, institution that can affect as well as be affected by an individual's, group's, organization's, or institution's policy or policies. Figure 8.1 (omitted) shows this in a schematic way. Notice that a double line of influence extends from each stakeholder to the organization's policy or policies and back again-an organization is the entire set of relationships it has with itself and its stakeholders. An organization is not a physical "thing" per se but a series of social and institutional relationships between a wide series of parties. As these relationships change over time, the organization itself changes. It becomes a different company. The failure to grasp this has prevented many an organization from seeing that it is not the same because its environment, that is, its external stakeholders, has changed even though internally it looks the same. Since we are dealing with a system, a change in any one part potentially affects all other parts and the whole system itself.

--- Ian I. Mitroff and Harold A. Linstone, The Unbounded Mind: Breaking the Chains of Traditional Business Thinking

Self-interest - General Motors’ Success Factors, Circa 1970

• GM is in the business of making money, not cars
• Success comes not from technological leadership but from having the resources to quickly adopt innovations successfully introduced by others
• Cars are primarily status symbols. Styling is therefore more important than quality to buyers who are, after all going to trade up every other year
• The U.S. car market is isolated from the rest of the world. Foreign competitors will never gain more than 15% of the domestic market
• Energy will always be cheap and abundant
• Workers do not have an important impact on productivity or product quality
• The consumer movement does not represent the consensus of a significant portion of the U.S. population
• The government is the enemy. It must be fought tooth and nail every inch of the way
• Strict centralized financial controls are the secret to good administration
• Managers should be developed from the inside

--- Larry Wilson, Between Trapezes Thriving in Discontinuity

Posted by: Hugh Campbell at June 22, 2009 9:13 AM


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