Employee Engagement: Managing electronic communications forms more effectively

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November 4, 2005

Managing electronic communications forms more effectively

In the many organizations I interact with, I am often struck by the struggles internal communicators have with electronic forms of communication. We know that office-based employees are overwhelmed with emails, yet we recognize the potential in instant messaging, blogging and training people to not put excessive recipients on the "cc" line.

I recently had the pleasure of speaking with Nancy Flynn, who heads up an organization called The ePolicy Institute www.epolicyinstitute.com that is a great resource for those of us responsible for improving information flow in organizations.

The ePolicy Institute is dedicated to helping employers limit e-mail-related risks, including litigation and regulatory investigation, through the development and implementation of effective e-mail and instant messaging policies and employee training programs. The ePolicy Institute's services and programs are designed to help employers reduce e-mail-related risks while enhancing employees' e-mail policy compliance and adherence to government, industry, and organizational laws and regulations related to e-mail use, content, retention, and other important issues.

Nancy herself is the author of seven books including Blogging Rules (Amacom 2006), Instant Messaging Rules, E-Mail Rules, The ePolicy Handbook, and Writing Effective E-Mail, which is published in the US, Germany, Spain and China.

I'd encourage you to check them out.

Posted by Christopher at November 4, 2005 9:24 AM