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July 19, 2007
Has Multiculturalism Become Too PC To Really Be Effective?
We are frequently called upon by clients to show the impact of multicultural marketing on their businesses and various stakeholder audiences. So when I saw the title of this article - "Beneath The Surface, Americans Are Ambivalent About Diversity" http://www.newhouse.com/beneath-the-surface,-americans-are-ambivalent-about-diversity-5.html - I was immediately intrigued. It discusses a few research projects on the topic of diversity, including the University of Minnesota's American Mosaic Project and a national study by Harvard sociologist Robert Putnam. Mosaic probes how Americans think about questions of diversity and solidarity and is complemented by Putnam, who reports that in the face of large-scale immigration, many Americans are overwhelmed by diversity - calling it "socio-psychological system overload.'" However, the bottom line seems to be that despite their initial or true feelings, many people realize that a positive reaction to diversity has become the "culturally acceptable" response. But does a PC, "happy talk" view of multiculturalism really encourage a true understanding of its value...or could it ultimately build more resentment and intolerance of differences as more and more people feel a social obligation to support the concept, without having a real grasp of its significance in their lives and where it will lead?
In theory, for most of us diversity always "sounds" good - diversity of thought, experience, upbringing, socioeconomic background, age, race, gender, religion, sexual orientation and so on. And our post-Civil Rights cultural aspirations of becoming the true "melting pot" that we have long touted have further encouraged those of us who believe in the value of diversity and multiculturalism to truly champion it and those of us who don't to be savvy enough to know that showing a contrary view isn't as acceptable in the mainstream as it once was. But political or cultural correctness aside, we can't ignore some of this research that goes beyond the latest feel-good campaign or market-opportunity approach...to directly address how some people really feel about this issue.
I'll admit to having once or twice (or thrice) winced at the concept of someone not "getting" the social significance and business value of multiculturalism, but I think these findings present an important wake-up call for us as marketers. As we develop our strategies and programming, we must remain ever more conscious of our audiences - yes, back to Communications 101. We do ourselves a disservice when we allow population statistics, an increased dialogue around an issue and a vacillating acceptance of it to serve as a false comfort zone for us. These elements - while extremely critical in the continual building of the case for multicultural programming and maintaining awareness of the ongoing need for it - do not equate to an increased understanding of value among those we are trying to reach - in boardrooms or in neighborhoods.
Thus, I think one of the lessons to be gained here is that it's not enough for us to operate under the assumption that once we obtain sign-off on these initiatives, that employees, consumers and other stakeholders will "get" multicultural marketing and "why" it is meaningful - not just to target populations, but to our society and socialization as a whole. We must remain cognizant that the education process is continual...which of course means ongoing demonstration internally of the impact and ROI of such targeting, as well as making a strategic business case. But I think it also means not forgetting that, externally, as the concept of diversity has advanced in the past 20 years or so, many Americans (especially those not part of the more transcultural youth demographic) are still figuring out what diversity means for and to them, their communities, their families/friends, their lifestyles, etc. Now, I'm by no means saying that is or should ever be an excuse for bigotry or intolerance. But by actively recognizing, accepting and incorporating that insight into our program development, I offer that there is also tremendous opportunity for marketers to create programs that challenge an ambivalent acceptance of multiculturalism...and that aim to help foster a better understanding of its value that can ultimately lead to real integration and embracing of these efforts beyond the companies we represent.
I accept that in our discipline we will likely never be required to know rocket science, find a cure for cancer, or save the world. But I am confident that this is an area where we can work to shift the national consciousness and elevate understanding of value. I really like Putnam's reference to the need to "broaden our notion of we"...but until we do, I think it is vital for us not to forget - as we are stowed away in our think tanks - that there are still a number of real world issues confronting us regarding multiculturalism (and the true acceptance of it) when we execute any program.
While we certainly cannot fill policy gaps, how can we use our roles to infuse messages of "community" and "connectedness" within truly diverse environments that sometimes lack trust due to "real world" issues (such as inequality, cultural barriers, etc.)? How do we position our clients and our companies as enablers of solutions, not problems? I believe that the ultimate brand loyalty is built when a company can successfully demonstrate its understanding of its audience beyond consumerism and begin to connect and resonate on more significant levels of purpose and advancement of understanding. And in this case specifically, I'm convinced in the coming years - with increases in globalization, U.S. immigration, and a much savvier consumer base - there will be a need for us to provide solutions that establish stronger connection points across cultures (as much as any communications effort has the ability to do). By better integrating our professional expertise with our basic human sensibilities to recognize that need, we'll have a key opportunity to help foster (via consumer, employee, CSR or other initiatives) an enhanced understanding of multiculturalism as indeed a "strength" not only for our companies or brands, but for us all.
So, to answer the question I posed in the title, no - I don't think multiculturalism has become too PC to be effective...and I hope we haven't either. I'm with Putnam...we "don't do ourselves any favor by denying that building a diverse society is a difficult task"...I know it won't be easy. It never has...but we are in a stronger position now than ever from a corporate perspective to align ourselves with that purpose and directly influence it. I'm up for it...are you?
Posted by Latraviette.Smith at 4:07 AM
Comments
Multiculturalism is and always will be part of the American culture. America is the "melting pot" of the world, and was built on the blood, sweat, and tears, of people of many different cultures. Every family in America (except Native American Indians), immigrated to this country.
"Diversity" has become a “buzz word” of our new "politically correct" society. People may be "overwhelmed" by the term because they do not understand that it is and always has been the key to American society. The simple phrase..."We the people..." will always be understood, and that is why it was chosen by America's founding fathers to introduce the cornerstone document of this country...The Constitution of the United States.
The true value of multiculturalism comes when "we" is defined in a universal truth. The "Founding Fathers" knew in 1776, that this country would be a growing, diverse society. That is why they chose words that give hope, and a clearly defined blueprint to build a fair and orderly society.
No, I do not think multiculturalism has become to politically correct to be really effective. As communicators, we should find the words, images, and sounds, to convey universal truths in our messages. If we accomplish that task as we help clients promote their products, the value of multicultural marketing will become readily apparent.
Posted by: Hugh Lewis at July 20, 2007 10:08 AM
Hugh thank you for the reminder of our role as communicators in conveying that universal truth and to Latraviette for engaging us in yet another interesting cultural dialogue.
I have to admit that as a baby boomer who remembers when there was no such phrase as "politically correct" that while I appreciate the notion that multiculturalism and even globalism are critical values; I also kinda personally struggle with the acceptance of the phrase "politically correct." I know what it means I just think it is a lot like the words liberal or conservative. What it means, changes as its use becomes more relevant or irrelevant. If a word loses its power, then I guess it begs the question if there is power in its use?
This may all sound more metaphysical than it really is, but like you said Latraviette it is the examination of "ambivalent acceptance". Does politically correct bully companies and organizations into making the right decisions about diversity? Are we a nation that even cares anymore about what is politically correct? There are more than enough racial incidents every year on college campuses that challenge that assumption. Not even I want to address the Imus anti poltically correct comments again. Is politically correct passe in political, social and cultural circles that are leading the diveristy charge? You would know better than I but i am in a political arena where the phrase is even rarely used for "poltical correctness."
So for me this dialogue is about when we move to a universal truth that no longer links multiculturalism to a "feel good" or bullied position of good will. As you both have eloquently stated, diversity needs to matter enough to all of us that it is no longer practical or smart to discuss it as an imposed value but rather as a universal truth.
Posted by: beverly isom at July 29, 2007 11:39 AM
I've wrongly assumed for many years that the majority of people in this country embrace the concept of multiculturalism. This assumption was challenged last year, when we organized our first "multicultural" job fair. We received some angry emails from people who felt did not feel welcome. Here's what one of the emails said --"does this mean you do not talk with white, Christian, capitalist men in your artificial recruiting process?" I guess some people still feel threatened. So, no, I dont think the concepts of multiculturalism or diversity have become too politically correct.
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July 10, 2007
Where Are All the Minority PR Practitioners?
Ever since I can remember, I've aspired to be a professional communicator. While I admired reporters and news anchors for their perfect grammar and diction, neither position seemed to fit my passion or skill set. Needless to say, I discovered PR and fell in love. As a PR practitioner at a top agency, I'm able to share the stories of the world's top companies and organizations in unique yet relevant ways while providing counsel to improve their image, practices and bottom-line.
During Creativity Week at my agency we talked about the historic art of storytelling and how it is synonymous with modern day public relations in that the foundation of a solid campaign or media pitch is really a compelling story. For centuries, many cultures-namely those in the Americas and Africa have thrived off of the oral tradition yet Latinos, African-Americans and Asians are largely absent in the field of public relations which strikes me as odd.
Why aren't more minorities in PR? Are they the same reasons why people of color are grossly underrepresented in the upper echelons of Corporate America? Somehow I don't quite believe that there aren't enough qualified candidates in the applicant pool. It can be argued that individual success in some fields is less dependent on merit as it on personal connections and aesthetics. Public Relations has always maintained a certain air of exclusivity but at what cost? How can we legitimately represent a diverse range of businesses and consumer brands (with diverse target audiences) if our employee base remains so homogeneous?
Everyone talks a good game about diversity and multiculturalism but in the end it's about commitment. In order to increase the number of minorities in PR, we need to recruit, hire, mentor and promote all people with equal tenacity. It's that simple. In light of our nation's changing demographics, our field must accurately reflect the diversity of thought in the population if we want to remain vital, strategic partners for our clients.
Posted by evita.broughton at 11:25 AM
Comments
Evita,
I think you have posed an interesting question. We also should ask the PR practitioners that have been able to break the color barriers what are they doing to help the next generation follow in their footsteps. Many times our young PR students overlook agency and corporate PR because they don't see anyone there that looks like them. They may be unaware that many companies are seeking diverse talent if they'd only apply!
That is why it has always been important for me to keep in touch with my alma mater of Florida A&M University and update my former professors and administrators on my career progress at Edelman. They have often referred students to me who want to know about corporate PR and my work in the Real Estate and Sustainability Practice. I've gone back to represent Edelman at recruitment fairs and, as a result, the Atlanta office has experienced an increase in the number of African American students that applied for Edelman's prestigious internship program as well as jobs. I may not be able to help every student I meet find a job, but it's just as important to be an example that if I can do it, they can too.
Posted by: Alonda at July 10, 2007 12:59 PM
Evita,
Great Post! This is definitely an issue that needs to be addressed. I agree that are thousands of talented and eager multicultural PR practitioners out there - I meet them all the time! But, it seems like there must be a problem in HR and account teams at major and boutique agencies. I do believe young and seasoned multicultural PR practitioners approach and interview at these agencies but for some reason or another they are looked over. Thus, causing them to question their career path in PR.
The only way I see to fix this problem is incorporate some type of program strictly for multicultural practitioners that will help correct what "it" is that they might be missing and is causing them to be looked over.
In order for agencies to go the next step in to future of PR and to keep up with all of the niche specific firms that are blossoming everyday that are going after the same clients and now being seen as competitors - they need more diversity. Different angles and viewpoints is what brings creativity and progression and to just keep bringing those of similar backgrounds and viewpoints into your company equal the same results for your clients.
I encourage top firms to take a chance every now and then and see what star they might be able to mold.
Posted by: Deanna Sutton at July 10, 2007 1:53 PM
There are several reasons, I believe, that account for the underrepresentation of blacks and hispanics in PR. In no particular order of impact:
1) A lack of awareness of the PR industry as a career and its importance in the corporate arena.
2) The failure of the industry, as a whole, to actively promote itself to blacks and hispanics touting the opportunities for success (i.e. money)resulting in too few taking the classes or seeking the experience to pursue PR careers
3) The fact there are proportionately fewer minority businesses that would employ a PR firm and many of them feel in necessary to use a white company to receive "the best" service.
4) PR is not as "visible" as, say, TV news reporting. As more blacks and hispanics appeared on tv, it became more of an option for others to say "That's what I want to be when I grow up." The cultural/racial schism is perpetuated by the lack of visibility of "people like me" in the industry.
5)The unfortunate history of PR firms who have hired minorities and gave them menial duties or... little or no "learning curve" before firing them and saying that the "minority experiment" didn't work
PR firms have to do more of what Edelman has done/is doing, giving young minorities an opportunity to work and succeed in the business. Not by just hiring them to be "window dressing" with small roles on small accounts. But with meaning job descriptions and as much responsibility as they demonstrate they can handle. It's to Edelman's credit that they've have made these strides.
There can not be a "glass ceiling" for the advancement of blacks and hispanics in higher positions (managers, directors, VPs); nor can there be quotas on the number of minorities hired within a firm. The diversity of corporate America demands the diversity of ideas and that can only come from the collective minds of people of varying cultural and social backgrounds.
Kudos to Edelman and those who promote and support diversity.
Posted by: Quentin Bradford at July 10, 2007 2:01 PM
As a former Edelmanite (if that is a word), I applaud you for bringing this very important topic to the forefront. There is a serious need for minorities (particularly on the agency side) in the PR world. We are grossly underrepresented in the industry that everyday is vying for out dollars as consumers.
There are a handful of agencies that work exclusively with multicultural focused PR but unfortunately they can not hire all of the interested candidates in the field. Which leads many minorities to explore other options under the media and marketing umbrella.
Kudos to Edelman for having a full-fledged multicultural practice but they must continue to nurture and grow that practice just as they would with the crisis, consumer and corporate practices. The business is out the there, it will be up to these various large agencies to recognize and capitalize on the opportunity.
The other issue, which is more so about all people versus just minorities, is the pay scale within the industry. A growing number of individuals are obtaining advanced degrees in college and they want to be paid adequately according to their level of experience and education. The simple fact is that you can make a lot more money with an advanced degree in another industry. However, if you the skills and the passion for PR, why not pay appropriately? Or, why is there such little room for advancement when a person has proven themselves to be a skilled practitioner?
I hope the industry gets it together soon because quality workers are leaving everyday and their departure is continuing to contribute to the "revolving door" mentality of the public relations industry. Perhaps the discussion on that topic can saved for another blog. :-)
Posted by: Brian P. at July 10, 2007 2:19 PM
Evita,
Thank you for posting this topic! I am an African-American woman who works in the Public Relations field and I know first hand that minorities are under-represented. Since I learned about the profession my Freshman year in college, I've thrived to work and become successful in this field. As stated in a previous post, it is absolutely necessary for seasoned minority PR professionals to mentor young professionals such as myself. Having an inside insight into the field is the best way to become familiar with the profession and succeed. Again, thank you for this post.
Posted by: Tiffany at July 15, 2007 11:13 AM
Evita,
thank you for bringing up this valid fact. As a graduate of an HBCU, I can tell you that breaking into the industry is very,very tough and, most times, can be downright frustraiting. Two years ago, I obtained a position with a large firm in Florida, worked hard for three months on accounts that I knew I could manage, and was fired for no apparent reason. I was crushed.
Now, I am the P.R. manager for a company in Orlando and I have an opportunity to help those who are to come after me.
If you want to contact me, please email me at:
jjones614@tmo.blackberry.net. I'll do all that I can to assist someone find an internship or job.
Peace
Posted by: Joshua Jones at July 17, 2007 1:39 AM
Evita: While you have admired the work of those in front of the TV camera, I’ve always had an admiration for those PR professionals who work hard to bring us the story ideas, tip sheets and instant access to sources.
I’ve wondered many times as well, where are the PR practitioners of color? In the ten years I have worked in broadcast journalism in front of the camera, I have only come across maybe a dozen minorities in the public relations field. I can only come up with two possible theories---
Breaking into the field is unbelievably tough, competitive and entry level positions are few and far between. Open positions are hard to find and hard to interview for unless you know someone.I've often wondered whether Public Relations employers are making the same conscious effort to recruit, hire and retain employees as other corporations are doing.
Students and other potential PR employees are unaware of the benefits of joining the growing field of Public Relations. Schools aren’t doing a good job of introducing students to the field--- or adequately preparing them to compete for jobs in the PR workforce. Is their a minority PR professional organization similar to National Association of Black Journalists for students? Are PR employers making an effort to come on campus and introduce students to the field who may not have known about the career opportunities?
There is a serious, critical need for PR professional of color. The few I come in constant contact with in my media workplace are the ones on the music and entertainment side. Without Minority PR Practitioners, there are thousands of stories and services that the media and ultimately, the public will never know about. The only solution to remedy the problem is to continue doing what you and your employer are doing. Continue educating and introducing others to the field through mentoring relationships, internships and professional organizations. Continue doing the great job you do and educating others.
Posted by: Portia Lake at July 23, 2007 11:34 PM
Hi Evita,
I just found your blog and read it with a great interest. As a professional immigrant from Indonesia with eight years of experience in public relations, I have been finding it very difficult to enter the PR industry here.
I've been to interviews but I am not their favorite candidate because I don't have US experience and local media contact. It's very surprising to me to find out that the PR industry here is still pretty much US and media relations focused, because as we know with the current technology, everybody can be a journalist. In fact, more and more media outlets are working together with citizen journalists in reporting their stories.
So, perhaps you have any advice on how to relaunch my career here? Thank you.
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Posted by: Jessie at April 22, 2008 3:59 AM
I am an African-American female who has pretty much given up on developing my career in Public Relations. I received a Masters' Degree in Public Relations Management in 2005, completed an internship with the Federal Reserve Board's Office of Public Affairs, have worked as a temp for the communications office of Freddie Mac Foundation, met countless people and attended numerous Public Relations conferences, was given a lot of false hope and promises, but in the end there was no sale.
There was nothing I would like more than to work in PR, but not sure what more I can do, other than what I have been doing for the last 3 years. I really do not understand it and find it quite frustrating. So frustrating, in fact, that I went back to school and pursued my MBA, now I am working for one of America's Top Rated Companies in a position that does not enhance my creative side.
Perhaps, one day I will be able to merge the two into a fulfilling career.. but right now, it appears as if its not going to happen. If anyone has any advice or words of wisdom, please don't hesitate to send them my way.
Thanks!
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