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August 7, 2006

Hit Me with Your Best Shot, Again and Again

Der Spiegel, a leading German magazine, has a major feature story in this issue(translated into English by Edelman's Hamburg office), titled "Master of Deception." The subtitle tells it all, "PR is a growing billion dollar industry, primarily manipulating our perception of the world. The professionals from the industry are even assisting in staging wars." The PR community in Germany is of two minds on the piece; they are flattered that the industry warranted such extensive coverage, in fact the first time such a comprehensive article has been written on PR. On the other hand, German PR executives are puzzled that almost all of the examples cited in the article are about American PR firms working with American clients, as if PR is a uniquely American profession.


This article is basically a conflation of cinema-induced fantasy, anti-Americanism, anti President Bush, anti-capitalism, and fear of propaganda stemming from World War II. The reporter gives it away in his conclusion. When discussing Edward Bernays, one of the founding fathers of the PR industry, he notes that Bernays (who was Jewish) bragged about Nazi propaganda chief Goebbels "had all of my books in his library." The journalist quotes Bernays as saying, "If you understand the psyche. . .of the population. . .you can control the masses. . .and lead them without them noticing."

The reporter blasts three Edelman clients (GE, Wal-Mart, Chiquita) for "greenwashing" and utilizing a "war room" in a crisis. In each of the three cases, the company in question has fundamentally changed its supply chain, often at great expense and even risk to the business, because it takes a long-term view of its responsibility in society. The role of PR was much more than the "fog of war;" it involved brokering relationships with credible non-governmental organizations, explaining the changes to employees and other stakeholders, and persuading consumers that a new logo meant environmentally friendly, so that they in turn can make an informed purchase decision.

That is why I was so upset by the Wall Street Journal's revelation of involvement by a PR firm, the DCI Group, (sub. req'ed) in the spoofing of the Al Gore documentary, "An Inconvenient Truth," because it reinforces so much of the Der Spiegel story line. Here we have PR people declining to say whether the firm had a role in the production of the anti-Gore penguin video, alleging instead that it came from an amateur named Toutsmith in Beverly Hills. Problem is the email originated from DCI's Washington office and DCI works for Exxon Mobil, which explicitly denies involvement with the spoof. The Journal story goes on to say that "traffic to the penguin video. . .got a boost from prominently placed sponsored links. . .on the Google search engine when users typed in Al Gore or Global Warming. . . but the ads were removed shortly after the Wall Street Journal contacted DCI Group on Tuesday."


PR firms have the right to be advocates for their clients. What they cannot do is dissemble about client or motive. Nor can they put up content, then take it down after achieving the desired viral effect. We should stop thinking that short term tactical advantage is intelligent strategy. The best public relations is done in the open, with real debate on the issues. Our job is to provide full information to facilitate better decision making. As Harold Burson notes in the Der Spiegel article, "PR is about doing good and being recognized for it."

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Posted by Edelman at August 7, 2006 11:19 AM

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Tracked on August 25, 2006 2:08 PM

Comments

"Anti-Americanism is the internationalism of imbeciles"; someone once said that (can't remember who I'm afraid) and it's a brand of internationalism that afflicts parts of Europe at the moment (there's a US equivalent as well by the way). As for Der Speigel, it's pretty left wing and I'm not sure it reflects the true view of many in Germany.

Posted by: david brain at August 7, 2006 12:27 PM


"PR firms have the right to be advocates for their clients."

Here, so as we are clear as to what we mean by that, let's define more clearly the role of PR. There are four types of basic PR engagements (see http://www.strumpette.com/archives/160-Gimme-Shelter.html):

1. An internal department or a firm is engaged to "Get the word out" about something good for society. This is actually quite rare as there are very few things today that are good for society. Actually, if it's any good, the news tends to pick it up on their own and people find it themselves.

2. Create "buzz" around something potentially harmful. One of the highest paid PR people on the planet works for Philip Morris. Simply said, most if not all of the bad stuff that will surely give you cancer and kill ya, also happens to taste the best and is the most fun. PR is a necessary evil to help downplay the pesky "death" part.

3. Then there's the preverbal "Lipstick on a Pig" situations. All financial transactions are a matter of somebody wanting to get rid of something and somebody silly enough to think it has some value. PR helps gussy up that pig. Without the slippery PR, the financial markets would come to a grinding halt.

4. Lastly, there's "Weasel Couture." Examples of this are all too numerous. Suffice to say simply, Michael Jackson's publicist.

That in mind, I think your statement above would be more accurate if it read “PR firms have the right to compromise their principles on the way to the bank.”

Amanda Chapel
Managing Editor
Strumpette

Posted by: Amanda Chapel at August 7, 2006 12:39 PM


"PR is about doing good and being recognized for it."

Hmmm, I might buy *one* definition of PR as being "getting recognition for the good you do" but, sadly, too much PR is about creating images of organisations, products and people; of presenting a specific perspective on an issue for commercial advantage; of using statistics to convince; less about building relationships, more about creating perceptions.

So, Richard, you like to focus on one, Der Spiegel has chosen to focus on the other. Two sides of the same coin?

Posted by: Mark at August 7, 2006 1:01 PM


I completely agree with you regarding the way the PR industry is coming off in this case and why DCI was wrong.

I did some investigating on this and blogged about it at http://digitalstreetjournal.com/?p=113.

It turns out that one of Exxon's top lobbyist is a former Bush appointee the the White House Council on Environmental Quality. Philip Cooney. While at the White House, he 'edited out' findings by government scientists that warned of global warming. That was pretty controversial. Before that, he was at the American Petroleum Institute where he the "Climate Team Leader".

Posted by: Jonathan Trenn at August 7, 2006 7:52 PM


the article is absolutely correct.

Posted by: alescha lechner at August 8, 2006 5:42 AM


Mark,

I believe in the power of pr to make change. Our programs can focus attention on female self image or environment or prevention of cervical cancer via vaccine for teen age girls. I acknowledge that there are problems in our industry but many of them are self induced and preventible. Thanks for writing a comment

Posted by: Richard Edelman at August 8, 2006 7:54 AM


I have read the Der Spiegel report and the poor translation of it notwithstanding, you misrepresent the original story, Richard--even dragging out the anti-Semitic card--by parsing what the reporter wrote. While I don't agree with everything in the original story, I find your pointing fingers at the tactics of the DCI Group, or any other agency for that matter, ludicrous. Your shop and many others employ many of the same techniques every day--and you have the nerve to do some dissembling of your own, by challenging the veracity of their motives? Get off your throne, Richard, and start practicing what you preach.

Posted by: Byron Reimus at August 8, 2006 1:57 PM


Richard:

I enjoyed your post this week on the 6AM blog. Coincidentally I was briefly up against the DCI group in a proxy fight on behalf of Sovereign Bank this year. Sheinkopf was called in to provide aggressive campaign strategy to beat back an activist hedge fund seeking to destabilize the bank.

In my investigation, I found DCI group to be as fascinating as they are devious. They are allegedly behind Bushs Progress for America 527 as well as a number of Astroturf faux advocacy websites on behalf of corporate interests. They were the accused culprits in the slam polling of McCain in the 2000 primary calling the Senator a thief and a liar. Thomas Synhorst, founder of DCI, was also behind R.J. Reynolds campaign of distributing adults only tobacco literature in schools as a means of enticing underage smokers.

They seem to epitomize the sneaky, manipulative, underhanded side of the PR/Propaganda world.

Thanks for the post.

DV

Posted by: David Vermillion at August 8, 2006 2:27 PM


The poor translation of this report notwithstanding, you misrepresent the original story--even dragging out the anti-Semitic card--by selectively parsing. I certainly don't agree with everything in the Der Spiegel story. But someone out there in the PR industry blogsphere PLEASE tell me that I'm not the only one who finds Richard Edelman pointing fingers at the tactics of DCI Group (or any other agency for that matter) ludicrous? Your shop and many others employ many of the same techniques every day--and you have the nerve to impugn a competitor's motives? Kudos to you for starting and sustaining a blog. But with all due respect, Richard, I would encourage you to get off your blog-throne and demonstrate how you practice what you preach. And when it comes to dissembling, it seems to me that your agency's work for Wal-Mart is not a bad place to start.

Posted by: Byron Reimus at August 8, 2006 2:38 PM


BR,

What I dont like about the DCI action is the dissembling about motive and failure to disclose representation of client

As for my interpretation of the reporters basic view of PR, you are entitled to your view and I am going to stick with mine

I am not pulling out the anti-Semitic card, simply the bad memories of WWII and Nazi use of propaganda.

Posted by: Richard Edelman at August 8, 2006 4:01 PM


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