The 2024 Connected Crisis data identifies increasing volatility that is shaping the reputation risk landscape and confirms the reality that crises are now an ever-present reality for organizations worldwide. The third edition of our study, continues to track the dynamic and evolving nature of these challenges, underscoring the critical need for constant adaptability and resilience in the face of ongoing uncertainty.
Organizations are facing a new era of AI- driven reputational challenges that are unpredictable, sophisticated and fast. We are seeing their impact in everything from deep fakes to misinformation-driven boycotts and the consequences of being unprepared are severe.
Julian Payne, Global Chair, Crisis & Risk, Edelman
Nearly 2 in 3 executives say their business is unprepared to respond to social equity & inclusion conversations or geopolitical issues.
This concern, driven by an awareness of its ability to cause reputational harm, is also the fastest-growing area of concern for the general public year-on-year.
8 in 10 executives worry about the negative impact AI-driven misinformation and disinformation can have on a range of different aspects of their business.
Level of worry around the impact of AI on businesses rises the more familiar executives are with its capabilities and future potential.
78% of business executives recognize AI presents a step-change in how their company needs to prepare and adapt to crises. In addition, less than 1 in 2 are prepared to anticipate, identify and manage these threats.
Expertise
In response to the growing threats of mis and disinformation across the business and political landscape, Edelman has created the Counter Disinformation Unit, a dedicated global team set up to help clients navigate and protect themselves from the rising tide of AI-driven mis and disinformation threatening their operations, reputations, and stakeholder trust.
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