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The Truth About Cuba

Over the weekend, I finished a new book, Cuba: An American History by New York University professor Ada Ferrer. The Passover story has deep relevance to the story of Cuba. Unfortunately, Americans play the role of Pharoah. Here is the shocking truth about America’s role in the Cuban slave trade. 

April 18, 2022
Posts

With so much at stake, South African institutions must take action to rebuild trust

To play their part in setting the nation back on the path to prosperity, South Africa’s institutions need to focus on rekindling trust and demonstrating a willingness to collaborate and take collective action.

June 8, 2021
Article

Can the Media Regain Trust?

The American newspaper magnate, William Randolph Hearst defined news as that which somebody wants suppressed.

January 19, 2021
Article

Can the Media Regain Trust?

The findings of this year’s 2021 Edelman Trust Barometer underline how a longstanding scepticism of media has metastasized into a broader distrust of nearly all institutions and spokespeople.

January 14, 2021
Article

A New Mandate to Lead in An Age of Anxiety

Circumstances have thrown CEOs into new and uncharted waters. This is underscored in the 2021 Edelman Trust Barometer, which reveals that business is the institution most trusted (61 percent) to lead on a range of vexing issues.

January 12, 2021
Posts

Compulsory Vaccination, A Trap for Business

‘My employer’ is the most trusted institution; business must not squander its hard-earned trust gains by looking for short-term solutions to boost sales.

December 17, 2020
Posts

How To Guide: Customer Communications During the Coronavirus Pandemic

When it comes to the short- and long-term impact of the coronavirus, organisations must carefully consider how, when and why they contact customers. Here, we describe the key steps to consistent, clear and effective customer communications, and share some best practice examples from four sectors that have been particularly impacted by the crisis so far.

March 30, 2020
Posts

HOW TO GUIDE: CUSTOMER COMMUNICATIONS DURING THE CORONAVIRUS PANDEMIC

When it comes to the short- and long-term impact of the coronavirus, organisations must carefully consider how, when and why they contact customers. Here, we describe the key steps to consistent, clear and effective customer communications, and share some best practice examples from four sectors that have been particularly impacted by the crisis so far.

March 26, 2020
Posts

In a crisis, the media’s civic role is being demonstrated clearly in financial journalism

Since the start of March, City trading floors have been fighting to unwind mounting risk positions through quagmire conditions. As the coronavirus crisis intensified last week, announcements of unprecedented asset purchase programmes by central banks left markets struggling to reconcile the “wall of worry” with an uncharted economic environment.

March 23, 2020
Posts

What investors are currently NOT saying about the coronavirus-driven market sell-off

The Sunday Times called it “the return of fear”. The FT’s editorial board, in its obituary for the 11 year bull market, described the coronavirus-related sell-off as “a perfect storm [that] wreaks havoc on global markets”. Both newspapers concluded that a global recession is “imminent”.  

March 16, 2020