In a social-first world, people are feeling an intense urgency for action that makes progress against the most pressing issues of our time — issues mounting in number, intensity, and seemingly on their doorstep, raising the stakes for brands to act.
No generation feels this sense of responsibility and urgency more than Gen Z as they are fighting for their future. Their cultural impact wields tremendous influence over every other generation, not just in what we buy but in how we live and what we believe.
As brands navigate the present and plan for the future, this new cascade of influence changes the way brands and business must operate.
expect a brand’s stand on important issues to be visible at the point of transaction
will stop buying a brand if they don’t trust its company
Gen Z influences older generations on
What they buy
How they support causes
Earning Trust through the Cascade of Influence
Lean Into Gen Z’s Gravitational Pull
Gen Z is the tipping point for action. If you can activate them, you can shape behavior of all.
Build Inside-Out Activism
Brands are shaped as much by employee culture as consumer demand.
CMO's are Trust Catalysts
Marketing isn’t vertical, it’s horizontal.
Action Earns Trust
Brands can’t just talk anymore – they must act to earn trust and influence.
The Gravitational Force of Gen Z
Richard Edelman, CEO
Edelman has been following brand trust for the past six years. Our most important finding is the emergence of belief-driven buying, with nearly two-thirds of consumers today buying or advocating for brands based on their values.